Senior FX Support Analyst
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Job Location:
Monthly Salary:
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 240213
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Role
The Senior FX Support Analyst will serve as a senior technical and operational resource within the FX Technology team responsible for overseeing application support for FX trading platforms including Murex WSS FX FX Bridge ScotiaRed FX and Celer. This role requires direct engagement with the FX trading desk ensuring high availability performance and reliability of mission-critical systems across global markets.
Is this role right for you In this role you will:
- Lead day-to-day support operations for FX trading applications ensuring timely resolution of incidents and proactive issue prevention.
- Act as the primary liaison between technology teams and the FX trading desk providing face-to-face support and managing expectations.
- Coordinate weekend release activities including ticket tracking risk assessments and post-release validation.
- Maintain and enhance support documentation runbooks and escalation procedures.
- Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
- Monitor system performance and implement self-healing and automation strategies where applicable.
- Participate in regulatory and compliance-related support activities including incident reporting and audit readiness.
- Mentor junior analysts and contribute to team development and knowledge sharing.
- 5 years of experience in FX application support preferably within capital markets technology.
- Deep understanding of Murex and related FX platforms (WSS FX Celer).
- Proven ability to troubleshoot complex issues involving trade lifecycle risk metrics (VaR PLVar) and P&L reporting.
- Strong communication skills and ability to interact directly with traders and senior stakeholders.
- Experience with ITIL processes incident management tools and release coordination.
- Familiarity with scripting and automation tools (e.g. Jenkins Bitbucket Tidal) is a plus.
- Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities
Preferred Qualifications
- Bachelors degree in Computer Science Finance or related field.
- Experience working in a global support model across Toronto London New York and Singapore.
- Exposure to FX Options and exotic products support is highly desirable.
- Knowledge of regulatory environments and compliance standards in capital markets.
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses cross-functional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
