Sr. Digital Engagement Manager
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Job Location:
Cambridge, MA - USA
Monthly Salary:
$ 96000 - 156000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
We are looking for a customer success professional who can assist us in growing our existing account base in the US public sector market with experience at the Federal level preferred. As a member of Forresters digital customer success organization the Senior Digital Engagement Manager is responsible for the value delivered to Forresters largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies. This individual will onboard Forresters clients and ensure their adoption and ongoing engagement with digital products while driving great value in their partnership with Forrester. Monitoring the health of customer relationships this role will predict and navigate customer challenges offering solutions that drive satisfaction retention and lead to additional enrichment opportunities.
Job Description:
Strengthens the client relationship health postsale by deeply embedding themselves in their accounts to drive high engagement and serve as a client advocate which will drive strong renewal rates and generate additional enrichment opportunities.
Creates and executes a hybrid digital engagement strategy informed by mission addition to digital motions this includes the execution of scaled onboarding office hours support webinars on-site product demonstrations and delivery of other value-added services (e.g. custom campaigns) based on the mutually agreed upon engagement plan with the client.
Monitors adoption and engagement metrics and ensure high client satisfaction.
Aligns with client executives on the account strategy and maintains regular contact to discuss account health value capture engagement levels and to share potential new enrichment opportunities.
Partners with other members of the digital customer success team to identify and improve opportunities for client engagement and value delivered.
Orchestrates the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in product research or consulting to ensure the client success measures are met and value gained from Forrester is maximized.
Ensures compliance with federal regulations including security and privacy standards.
Job Requirements:
Proven track record of more than seven years in a client-facing role driving client engagement handling difficult situations and challenges and delivering exceptional client service (e.g. within a professional services organization).
Experience in project management balancing the needs of multiple stakeholders and working to tight timelines with resource constraints.
Proven track record working with government or defense clients.
Excellent communication leadership and stakeholder management skills.
Military service experience or deep familiarity with DoD culture
Expertise in working in a high-energy fast-paced environment and collaborating with other functions to achieve results as a high performing interdependent team.
Relevant business experience demonstrating a commercial mindset and an understanding of selling moments.
Demonstrated a high degree of organization and proficiency leveraging internal systems.
Willingness to travel up to 30% to client sites including secure government facilities.
US Citizenship is required as this role is working with a US Government client.
The application deadline is December 31 2025. Please refer to the job posting on careers page if the deadline has been extended.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.
Base salary range: $96000 - $156000
Were a network of knowledge and experience leading to richer fuller careers. Here were always learning. Whether you want to hone your strengths or discover new ones Forrester is the place to go for it. Its a place where everyone is given the tools support and runway they need to go far. Well be right there beside you every step of the way.
Lets be bold together.
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FLSA Status:
ExemptHere at Forrester we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forresters recruitment process. If you would like to discuss a reasonable accommodation please reach out to .
Forrester Research Inc. is an Equal Employment Opportunity Employer. As a federal contractor Forrester encourages veterans and individuals with disabilities to apply for employment.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Forrester is a leading global market research company that helps organizations exceed customer demands and excel with technology. Learn how Forrester can help.
