Account Manager, Small Medium Business, EMEA (12 Month FTC) – London
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Job Summary
Job Summary
The Account Manager Small Medium Business APEC/EMEA/CALA reports to the VP Sales & Distribution and supports and assists in the management implementation and customer identification for the Small Medium Business (SMB) Program. This role is responsible for building and maintaining business relationships with key SMB buyers to maximize market share and supporting Marriott properties with account activation. The Account Manager will facilitate SMB Program implementation services to support the global SMB strategy including prospecting onboarding and program support account penetration and strategic growth initiatives across the continent. The position communicates with business property and SMB customers as a subject matter expert on the Program for the continent blending sales execution account management and marketing alignment to accelerate adoption and revenue. The Account Manager will participate with cross-functional team initiatives with business partners from Data Strategy & Reporting Sales Analytics Reporting iT contractors data vendors and Sales Support. Stakeholders of this position include SMB customers hotels Continent leaders and Global Sales Organization Leaders.
Scope/Business Context
- Champions the SMB Program across markets acting as a subject matter expert and internal advocate.
- Identifies pitches and converts qualified SMBs into active accounts.
- Monitors performance and optimizes account engagement.
- Onboards new accounts to ensure seamless activation
- Develops and delivers compelling presentations and demos to prospective SMBs tailoring messaging to local market needs.
- Develops and refines sales collateral talking points and assets aligned with the Programs evolving strategy.
- Supports and develops targeted campaigns to drive awareness and revenue.
- Partners with continent marketing teams to ensure messaging consistency and leverages promotional opportunities.
- Serves as a liaison between continent stakeholders property teams and global sales operations.
- Provides customer and market feedback to SMB Program Director to support further Program development and strategic adaptations.
- Responsible for accurate business results in the SMB infrastructure
- Provides input and ideas to solidify Marriott as the hospitality industry leader in implementing a SMB Sales Strategy and technological innovation
- Responds to solves and makes decisions on more complex/non-routine business requests with limited supervision
- Works with data/analytics to uncover new accounts based on SMB profile and further penetrate existing SMB accounts.
- Assists in achieving business results by:
- Identifying opportunities to enhance the effectiveness of business processes and software applications
- Achieving results against departmental and personal MBOs
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge
- Attends relevant tradeshows and webinars to attract qualified SMBs
CANDIDATE PROFILE
Education and Experience Required
- 4-year degree from an accredited university and 2 years of relevant proactive sales experience demonstrating progressive career growth and a pattern of exceptional performance;
- OR
- 4 years of relevant proactive sales experience demonstrating progressive career growth and pattern of exceptional performance
- Excellent PC skills including proficiency using MS Office PowerPoint spreadsheets and CRM applications
- Fluent in English written and spoken
Skills and Experience Preferred
- Proven experience in sales account management customer support or business developmentpreferably in hospitality or travel tech.
- Strong communication and presentation skills; ability to influence across functions and geographies.
- Familiarity with SMB dynamics and B2B sales cycles.
- Experience with Salesforce Empower Sales or similar CRM platforms is a plus.
- Ability to work independently and collaboratively in a fast-paced matrixed environment.
- Passion for innovation and customer-centric solutions.
- Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure
- Strong customer development and relationship management skills
- Knowledge of transient business
- Understands the overall market (e.g. competitors strengths and weaknesses economic trends supply and demand etc.) and knows how to sell against them.
- Experience managing complex initiatives and change with little supervision
- Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
- Understands revenue management functions and account profitability
- Strong communication skills (verbal listening writing)
- Strong problem-solving skills
- Effective decision-making skills
- Excellent negotiation skills
- Strong Presentation skills (verbal & powerpoint proficient)
- Strong ability to analyze data (proficiency in excel)
- Ability to develop and maintain relationships at all levels
- Ability to influence others within all levels of Sales Organizations
- Ability to work effectively as a member of a team as well as independently.
- Strong dedication to data integrity and quality of work.
- Attention to detail and strong organizational skills.
- Strong organizational skills to effectively manage tracking and resolution of account and strategy issues
- Strong customer service skills
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
