Desktop Engineer

Canberra - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

The Role:

The Desktop Engineer provides technical support and maintenance across the organisations desktop environment. This includes managing application packaging and deployment troubleshooting hardware and software issues supporting Microsoft Intune and SCCM environments and assisting with device configuration and policy enforcement. The role also contributes to strategic initiatives such as Windows 11 migration endpoint analytics and cross-platform device management.

The ideal candidate will have strong experience in desktop support endpoint management and policy creation with a focus on improving operational efficiency and user experience.

Key duties and responsibilities

SOE Deployment & Device Provisioning

Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations.
Develop and maintain the organisations SOE across laptops and desktops.
Provision and support devices using Microsoft Intune and SCCM.

Policy Management

Create maintain and enforce device configuration and compliance policies using Intune.
Ensure policies align with organisational security standards and operational needs.

Application Packaging & Deployment

Package and deploy new software upgrades and updates via Intune.
Manage deployment rings and detection rules for seamless rollout.
Package and deploy security patching including firmware revisions.

Troubleshooting & Support

Provide advanced support for Intune-managed devices including specialist PCs used for video/audio processing.
Diagnose and resolve complex ICT incidents and problems related to network authentication and policy conflicts.

Security & Compliance

Implement ACSC Essential Eight controls across endpoints.
Support BitLocker encryption AppLocker/WDAC policies and endpoint protection strategies.

Technical Advice & Documentation

Provide technical advice on hardware and software to support procurement processes.
Prepare and maintain Standard Operating Procedures and knowledgebase articles.
Contribute to setting priorities and achieving team objectives.

Skills and Experience Required:

Candidaes need to have proven recent experience in: M365 Apps application packaging PowerShell scripting and Level 3 troubleshooting skills

Location and Contract Term: This role is based in Canberra. Contract till June 2026 with 2 x 6-month extension option pending budget and delegate approval.Flexible working arrangements including work-from-home options are available to the candidate. However onsite attendance will be required. within this role.

Security Requirements: Applicants must be Australian Citizens and hold a NV1 Security Clearance

How to Apply:Applications close 20 November.

Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks

Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kellyor any further information

Job DescriptionThe Role:The Desktop Engineer provides technical support and maintenance across the organisations desktop environment. This includes managing application packaging and deployment troubleshooting hardware and software issues supporting Microsoft Intune and SCCM environments and assisti...