IT Support Specialist

Salt Lake County A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees lives from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment we appreciate employees through great benefits a healthy work-life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place... Its our heart and service that bring us together.

We encourage a work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays up to 24 vacation days 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county-paid premium option
• Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance pet insurance auto and home insurance and discounts at County facilities.

For Benefits informationClick HERE

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator.

JOB SUMMARY

Maintains the organizations technology infrastructure including: computers servers networks printers and other hardware and software systems. Monitors server performance user access and administration and application and service management. Secondarily supports daily operations by completing both short-term and long-term projects related to the organizations technology needs.

MINIMUM QUALIFICATIONS

Bachelors degree from an accredited college or university in Information Technology Computer Science or a closely related field plus two (2) years of experience in a related field OR an equivalent combination of related education experience and/or technical certification(s).

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Provides technical support for hardware software and network-related issues across the organization; responds to IT needs of employees prioritizes tasks and ensures timely resolution.
• Installs configures and maintains desktops laptops servers printers scanners and other IT equipment; monitors servers and ensures uptime and security.
• Documents support procedures and maintains accurate records of incidents and solutions.
• Provides support to the organizations IT staff in preparing user stories and assists in gathering user requirements via interviews workshops questionnaires surveys site visits workflow storyboards use cases scenarios etc.
• Maintains an inventory of the organizations IT assets and ensures that all equipment is accounted for and up to date.
• Collaborates with organization IT staff to implement and improve IT policies and procedures; assists in assessing organization technology budget.
• Performs onboarding and offboarding processes of organization employees including account setup and equipment provisioning.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Windows and Mac operating systems
• Server administration (Windows Server Active Directory DNS DHCP)
• Networking concepts (TCP/IP switches firewalls wireless access points)
• Hardware configuration system implementation and network security
• Database management
• Certifications (preferred not required)
  • CompTIAA
  • CompTIA Network
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Cisco Certified Support Technician (CCST) or similar

Skills and Abilities to:

• Diagnose/troubleshoot and research hardware software and network issues
• Organize and prioritize workload and workflow
• Communicate effectively verbally and in writing
• Work independently and as part of a team
• Plan schedule and implement IT projects
• Effectively document as needed IT projects processes and systems
• Analyze business and technical processes; identify and implement efficiencies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting.