Assistant Concierge Manager
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Job Location:
Monthly Salary:
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
At the pinnacle of hospitality excellence the Assistant Concierge Manager oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Mumbais vibrant dining scene hotel amenities and local attractions the Assistant Concierge Manager crafts bespoke itineraries and recommendations that elevate each guests visit to extraordinary heights.
Responsibilities:
- Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.
- Support associates in delivering top-tier customer service across all touchpoints.
- Manage front drive operations and coordinate seamlessly with valet bellman and doorman services.
- Optimize staffing levels for peak efficiency and guest satisfaction.
- Maintain impeccable presentation of luggage rooms and hotel assets.
- Engage with guests during peak times promptly addressing their needs in public areas.
- Review guest feedback with associates to foster continuous improvement.
- Conduct training sessions to refine guest interactions and service excellence.
- Promote hotel amenities and uphold lobby cleanliness and orderliness.
- Develop efficient work schedules aligned with occupancy forecasts.
- Ensure high standards of appearance punctuality and performance among team members.
- Supervise the Concierge team to ensure consistent delivery of exceptional service.
- Address guest concerns promptly collaborating with department heads and management.
- Assist guests with inquiries and arrangements during their stay balancing operational needs effectively.
- Provide comprehensive information on hotel services and local attractions.
Qualifications :
Experience: Bring at least 5 years of experience in a similar role within a luxury and Lifestyle hotel.
Great Personality: At Roswyn A Morgans Originals hotel personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. If you have passion the right attitude and that essential spark together we can create memorable experiences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
