Associate Customer Service Supervisor

The primary focus of this position is to provide support training and work direction to team members. The Associate Customer Service Supervisor Team Leader - monitors the team and individual performance and reviews areas that need improvement.

Whats in it For You:

The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food abundant energy and healthy environments

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

What You Will Do:

Supports supervisor in helping manage day-today activities of Customer Service Group

Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team

Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams

Creates and maintains scheduled and Key performance indicators for the Customer Service Groups

Troubleshoots systems when issues arise

Develop create and facilitate training procedures. Ensures all processes and procedures are documented and adhered to

Provide training and support for new and existing employees

Demonstrates knowledge of complex scenarios related to the order-to-cash process

Provides supervision work direction and feedback on the daily processing of customer orders returns and inquiries

Minimum Qualifications:

Associates Bachelors or higher education degree completed or in process

3-5 years customer service or business-related experience required

1-3 years of people leadership experience

Strong analytical skills

Experience with Microsoft Office Suite software (Excel Word and Outlook)

Excellent problem solving investigation and troubleshooting skills

Ability to work independently in a fast-paced environment

No Immigration Sponsorship Available

Internal Associates applying to this role must currently work within the North America Customer Service department

Preferred Qualifications:

Bachelors degree

3-5 years Ecolab experience preferably with customer service

SAP experience

Must be able to work successfully in a highly structured environment

Strong oral and written communication skills

Ability to interact professionally with others in a multi-division environment

Critical attention to detail and highly dependable

Ability to prioritize workflow while utilizing strong time management skills

Ability to handle multiple tasks at once

Ability to exercise good judgment in decision making