Customer Care Specialist I

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Customer Care Specialist based in Argentina who is proficient in German to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience.

The Job

• Making a difference by helping customers from all around the world who are raising or giving money for various causes important to them all through some of the most exciting & tough moments of their lives.
• Providing exceptional & human customer support via live messaging & email with the potential to support phone calls for a wide variety of complex support needs & escalations including helping customers troubleshoot bank transfer verification navigate sensitive social dynamics related to fundraising & optimise their success through effective use of the GoFundMe product.
• Passionately championing customer feedback to improve the GoFundMe experience.
• Occasionally support the team with ad-hoc projects or tasks directly tied to the teams vision & annual objectives.
• Working in a dynamic environment hybrid based with a willingness to work from the office a few times a month

You

• English fluent - Required C1 or above
• German proficient - Required C1 or above
• Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers.
• Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience.
• Compassionate - You truly care about people & want to help them using strong emotional intelligence to adjust your approach based on each customers situation.
• Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
• Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers needs & work with teammates internally.
• Tech-savvy - You are comfortable working in an online space learning new tools quickly & troubleshooting tech-issues in real time.
• Critical thinker & solution minded - You seek out potential challenges & trends & productively propose solutions. Everyone owns the success of our team!
• Attentive to detial - Did you notice detail is misspelled
• Resourceful - You take initiative to research independently organise your resources effectively & discover creative solutions to challenges you may encounter.
• Invested in personal growth - You have a growth mindset stay hungry for feedback & have a strong desire to learn.
• Team centered - You enjoy empowering others celebrating their wins & supporting others growth.
• Leadership prone - You proactively take initiative with the big picture in mind & seek opportunities to drive your team forward in the everyday

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Depending on your location the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

For recent company news and announcements visit our Newsroom.

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