Supervising Child Support Specialist

Clickherefor more information of Child Support Services.

Clickhere for more information on the County of Orange.

THE OPPORTUNITY
The Supervising Child Support Specialist demonstrates leadership with a strong focus on customer service. Incumbents engage and develop staff to perform the required duties to ensure customers needs are met in the most effective and efficient manner to meet the departments mission.

The responsibilities of the Supervising Child Support Specialist will include but are not limited to:

• Analyze prioritize distribute teams work
• Analyze complex cases and oversee proper handling
• Evaluate and resolve escalated customer complaints
• Monitor teams work and projects complete quality assurance reviews ensure compliance timeframesand goals are met
• Conduct regular monthly conferences and team meetings
• Prepare work performance evaluations set action plans and monitor staff work progress
• Conduct annual work performance reviews recommend merit increases/deferrals/denials
• Mentor and lead staff through accountability engagement and department values
• Coach and counsel staff with performance issues
• Provide feedback and opportunities for growth and development for staff
• Consult with Human Resource Services in situations involving informal and formal discipline procedures prepare performance documentation including improvement plans written reprimands suspensions and discharge letters
• Review and approve timesheets coordinate time-off requests
• Recommend changes to business practices for increased efficiency
• Identify and evaluate staff training needs approve training requests
• Participate in hiring processes such as conducting interviews for new hires promotions and transfers
• Collaborate with staff and peers to ensure department goals are met
• Support communication and presence within team and among staff
• Perform other duties as assigned

• Familiarity of Child Support Services (CSS) program operations
• Proficient with Microsoft Word Excel Power Point and Outlook

Leadership Team Building

• Provide administrative oversight and evaluate staff work performance
• Provide timely feedback to staff
• Recommend new insights and innovative solutions to program problems
• Develop and implement strategies which maximize employee potential and foster high ethicalstandards to meet the organizations vision mission and goals
• Lead effectively and collaborate with others including management and executive management tosuccessfully achieve the organizations objectives
• Develop leadership in others through coaching mentoring rewarding and guiding employees and touse positive team building skills in motivating others
• Foster teamwork and a positive work environment
• Be flexible and supportive to organizational change
• Build productive relationships with peers leaders and partners through proactive communication and support

Customer Service

• Understand anticipate and meet customer needs
• Solicit feedback and translate the voice of the customer into business improvements
• Provide high-level customer service utilizing interpersonal skills when interacting with all levels of staffand customers
• Take initiative to resolve customer inquiries and concerns

Accountability

• Assure integrity of data documentation and processes related to work assignment
• Produce quality work within tight and stressful deadlines
• Manage multiple assignments simultaneously with competing demands and priorities

Communication Collaboration

• Communicate sensitive issues effectively using appropriate body language that are suitable to customers and situations
• Write effectively and produce written information that is appropriate for the intended customers
• Facilitate an open exchange of ideas clarify information apply active listening skills and foster an atmosphere of opencommunication
• Develop and sustain cooperative working relationships with internal and external customers
• Prepare and deliver presentations to internal and external audiences including executive leadership community/program stakeholders and cross-functional teams.

Conflict Management

• Identify and take steps to prevent potential issues that could result in conflict
• Manage and resolve conflict and disagreements in a positive and constructive manner to minimizenegative impact
• Ability to recognize and escalate issues appropriately

Flexibility

• Adapt behavior and work methods in response to new information changing conditions forced changeor unexpected obstacles in a positive manner
• Adjust rapidly to new situations warranting attention and resolution to affect positive outcomes

Problem Solving

• Anticipate and identify potential team customers program problems and proactively generate alternative solutions
• Research and identify new ways to improve program processes for better effective and efficient services rendered to all customers

EMAIL NOTIFICATION
Emailis the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.

FREQUENTLY ASKED QUESTIONS:
Clickherefor additional Frequently Asked Questions.

For specific information pertaining to this recruitment contact Cindy Mora ator .