IT Specialist II

GROW WITH US ANDSTAY EXTRAORDINARY:
Launch your career to new heights with Innoflightone of San Diegos fastest-growing Aerospace and Defense innovators. Here visionary minds engineer the future of space technology through pioneering compact and cyber-secure solutions. From software-defined radios to cutting-edge cryptographic systems and avionics everything we build powers the next era of New Space. Join our small agile and mission-driven team where your work has real impact and your growth has no limits. Were not just reaching for the starswere engineering them. Lets innovate the infinite together.

A DAY IN THE LIFE:
As an IT Specialist II youll be a key part of keeping Innoflights technology ecosystem running smoothly. Youll provide day-to-day technical support to employees and business unitsresolving IT tickets maintaining reliable system operations and supporting Microsoft 365 and Azure environments. Youll play a hands-on role in user onboarding device setup and IT asset management while ensuring compliance with company IT and security standards. Operating under general supervision youll also contribute to process improvements automation and efficiency projects that strengthen the companys IT infrastructure.

WHAT YOULL DO

• Provide End-User Support: Respond to and resolve IT support tickets promptly troubleshooting hardware software and network issues for both onsite and remote users.
• Administer Microsoft and Azure Systems: Support Microsoft 365 (Exchange Online SharePoint Teams OneDrive) and assist with Azure Active Directory Entra ID and Intune for user and device management.
• Manage IT Operations: Handle Jira ticketing and task tracking maintain IT asset inventories and document troubleshooting steps and configurations for reference.
• Support Onboarding and Offboarding: Set up new devices provision accounts configure access permissions and ensure compliance with company security policies.
• Maintain Network and Security Standards: Provide support for VPNs basic switch configuration and multi-factor authentication while maintaining endpoint and data security practices.
• Collaborate Across Teams: Work closely with vendors and service providers to resolve technical issues and coordinate solutions that keep systems running efficiently.
• Contribute to Process Improvements: Identify opportunities to automate tasks improve workflows and enhance IT service delivery within the organization.

YOURE AWESOME AT:

• Problem Solving: Youre quick to diagnose and resolve complex issues while keeping users informed and supported.
• Microsoft 365 and Azure Support: You have hands-on experience managing cloud-based environments with attention to security and reliability.
• Customer Service: Youre approachable responsive and dedicated to helping users stay productive and confident in their tools.
• Organization and Documentation: You maintain detailed records manage tickets efficiently and follow through until issues are fully resolved.

WHAT YOULL NEED:

• Bachelors degree in Computer Science Information Technology or a related field preferred (or equivalent work experience).
• 3 or more years of experience in IT support or a similar technical role.
• Proficiency in Microsoft 365 administration (Exchange Online SharePoint Teams OneDrive).
• Experience with Azure Active Directory Entra ID and Intune for device and identity management.
• Familiarity with ticketing and workflow tools such as Jira or similar systems.
• Strong troubleshooting skills across hardware software and network environments.
• Knowledge of multi-factor authentication endpoint security and cybersecurity best practices.
• Experience supporting PBX and VoIP systems preferred.
• Excellent communication and customer service skills with strong issue ownership and follow-through.
• Organized and detail-oriented with the ability to manage multiple tickets simultaneously.
• Willingness to learn and adapt to evolving IT systems and technologies.
• Ability to obtain a U.S. security clearance; active clearance preferred.

COMPENSATION & BENEFITS:
The starting base salary for this position ranges from $80000 to $95000 per year depending on the candidates job-related knowledge skills and addition to a competitive base salary Innoflight offers a well-rounded compensation package that includes a Profit-Sharing Bonus and a Cash Performance Bonus to reward both individual and company performance. Additional benefits include:

• 401(k) with 3% company match (automatic enrollment)
• Comprehensive medical dental vision HSA & life insurance
• 10 paid holidays 120 hours PTO (starting in year one)
• Access to ancillary benefits such as critical illness accident disability legal and pet insurance.

WHY YOULL LOVE WORKING HERE:

• Flexible Work-Life Balance: Enjoy a 9/80 work schedule with every other Friday offwhether you use it to recharge work on a passion project or spend time with family the choice is yours.
• Continuous Learning & Development: Were serious about professional development. From tuition reimbursement to internal Ask Me Anything sessions and weekly Lunch & Learn sessionswe make learning a core part of the job.
• Mission-Driven Culture: We arent just building techwere enabling the next era of space exploration. Our Culture Ambassadors help lead initiatives around inclusion positivity recognition and transparency. Here your voice is heard your work is respected and your individuality is celebrated.

BE YOU WITH US:
At Innoflight we are committed to fostering an inclusive and equitable workplace where everyone belongs. We recognize that great talent comes in many forms and you dont need to meet every requirement to bring value to our team. If this role excites you we encourage you to applyeven if you dont check every box.

YOU SHOULD KNOW:
Potential new employees must successfully complete a background check which includes criminal search education certification and employment verification prior to must be authorized to work for any employer in the U.S as you must have the ability to obtain a security clearance. We are unable to sponsor or take over sponsorship of an employment Visa.

A NOTE TO STAFFING AGENCIES:
Innoflight does not accept unsolicited resumes from agencies recruiters or any third-party sources. Any such submissions will be considered property of Innoflight and no fees will be paid in the event a candidate is hired from an unsolicited referral.

To California residents applying for this job please read Innoflights CCPA Notice: