Manager of Collections & Credit

Peterborough - Canada

Monthly Salary: Not Disclosed

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

This position is primarily on site 5 days per week

Responsibilities

Lead and manage the collections process for all customer accounts across service and new installation projects.

Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency.

Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions.

Review approve and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards.

Interpret and enforce customer contract terms and conditions including deposit & milestone billing progress payments retention/holdback clauses and change orders.

Collaborate with the legal team and project managers to address billing disputes contract non-compliance and delayed payments.

Build and maintain strong relationships with clients to ensure effective communication and timely payment.

Coordinate with internal departments (e.g. sales operations project management) to resolve billing discrepancies.

Ensure accurate documentation of all collection activities and maintain audit-ready records.

Develop and implement process improvements for collections and receivables management.

Provide regular reporting on collections status risk accounts and key performance metrics to senior leadership.

Manage and mentor collections staff providing guidance training and support.

Requirements

Degree in Finance Accounting Business Administration or a related field.

7 years of experience in collections with at least 3 years in a supervisory or managerial role.

Strong understanding of construction/service and manufacturing industry contract terms including holdback/retention lien waivers and billing cycles.

Excellent negotiation communication and interpersonal skills.

Experience and optimizing collection systems exposer to large ERP systems or GetPaid is highly preferrred.

Ability to manage multiple priorities and work effectively in a deadline-driven environment.

Strong analytical and problem-solving abilities.

Required Experience:

Manager

This position is primarily on site 5 days per weekResponsibilitiesLead and manage the collections process for all customer accounts across service and new installation projects.Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency.Conduct credit ris...