Outreach Lead

DNV seeks an Outreach Lead to manage and support outreach activities for the Small Business Energy Efficiency Programs in Michigan. Reporting directly to the Head of Section this position will oversee the outreach team ensuring alignment with program goals client expectations and operational excellence. The Outreach Lead plays a critical role in fostering relationships with trade allies customers and the client to drive participation and deliver measurable energy savings.

This role requires strong leadership collaboration and communication skills balancing time between office coordination and field engagement.

This role is based at our DNV office in Lansing MI presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either aDNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What youll do

• Oversee and coach the outreach team to ensure program objectives participation targets and customer satisfaction goals are met.
• Coordinate with marketing operations and program leadership to implement effective outreach strategies and improve performance outcomes.
• Serve as the primary liaison with the client team overseeing trade ally management maintaining strong communication and collaboration.
• Coordinate and deliver ongoing training for the outreach team conduct field ride-alongs and provide regular performance feedback.
• Work directly with trade allies and customer to address concerns gather feedback and identify opportunities for process improvement.

• Generous paid time off (vacation sick days company holidays personal days)
• Multiple Medical and Dental benefit plans to choose from Vision benefits
• Spending accounts FSA Dependent Care Commuter Benefits company-seeded HSA
• Employer-paid therapist-led virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance short-term and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits vary based on position tenure location and employee election**

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. DNV is committed to ensuring equal employment opportunity including providing reasonable accommodations to individuals with a applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially.

For more information

is Required

• High school diploma or equivalent required
• Minimum of 3-5 years of relevant experience in energy efficiency utility programs or related outreach sales or trade ally management roles
• Demonstrated ability to lead teams and collaborate effectively across multiple departments
• Strong organizational and communication skills with attention to accuracy and detail
• Experience with CRM tools and data tracking systems
• Proven ability to manage relationships with customers trade allies and utility clients
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

What is Preferred

• Bachelors degree in business administration Energy Management Communications or a related field preferred.

*Immigration-related employment benefits for example visa sponsorship are not available for this position*