Royal Service AgentPBX (Casual)

A Royal Service Agent will build emotional connections with our guest to make them feel special and welcomed. You will be responsible for engaging with our guests clients and colleagues. You will be given the responsibility to ensure that our guests feel WELCOMED CARED FOR and INCREDIBLE.

What you will be doing:

• Consistently offer the highest level of professional friendly and engaging service.
• Provide guests with accurate information about activities and dining in the hotel and area.
•  Handle a multitude of if tasks in an intense ever-changing environment and prioritize phone calls.
•  Assist with all external and internal calls either by redirecting calls or assisting the caller
•  Assist and distribute all SMS messages emails and voice messages for internal and external guests
•  Take ownership of guests requests/concerns and ensuring follow up according to the hotels standards
•  Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met.
•  Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member.
•  Tracking Accor Live Limitless reservations and patterns to ensure your hotel has sufficient usage data to predict and satisfy future Loyalty guest demands.
•  Ensure we meet all Accor standards for Accor Live Limitless Loyalty Operations.
•  Identify and track member preferences ( ACDC & Opera)
•  Ensure ALL members receive the highest attention prior their stays at the hotel. Ensuring all member profiles are current and accurate using the applicable computer applications.

Qualifications :

Your experience and skills include:

• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations Written/verbal communication skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)

Additional Information :

Hourly Rate: $28.52 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid

Remote Work :

No

Employment Type :

Contract