Customer Service Representative

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated
Meet KPI standards as per the company procedures
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Strong desire to learn
Good computer skills (Excel Word PowerPoint)
Fluent in English - Bilingual Spanish preferred
Must be able to pass TSA background check

Additional Information :

The pay rate for this position is $23/ hour.

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Remote Work :

Employment Type :

Full-time

Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on daily basisEnsure timely movement and delivery of freight to customers Ensure do...

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated
Meet KPI standards as per the company procedures
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Strong desire to learn
Good computer skills (Excel Word PowerPoint)
Fluent in English - Bilingual Spanish preferred
Must be able to pass TSA background check

Additional Information :

The pay rate for this position is $23/ hour.

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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