IT Help Desk Technician
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
Kahlig Automotive Group is currently seeking a full-time IT Help Desk Technician. This is a great entry level position to gain hands on experience in Information Technology. This position requires but not limited to on site pc support (application and hardware) minor networking documentation remote support phone support and knowledge of pc imaging. Candidate will be responsible for cleanliness and organization of network closets office and vehicles.
Job Type: Full-time
Pay: Up to $20 per hour
Expected hours: 40 hours per week M-F 8-5PM
Work Location: In person
Ability to pass a drug and background check screening
Clean driving record
Key Responsibilities:
Technical Support:
- Provide on-site and remote support for desktops laptops printers mobile devices and related hardware/software.
- Troubleshoot and resolve issues related to Windows Office 365 networking and other business-critical applications.
- Assist with system setups hardware deployment and software installations.
- Perform password resets account unlocks and basic user account administration.
- Maintain documentation of technical procedures and known issues.
Dispatch & Coordination:
- Monitor incoming support tickets and assign them based on priority issue type and location.
- Follow up on open tickets to ensure resolution and customer satisfaction.
Requirements:
Education & Experience:
- High School diploma required
- 1-2 years of hands-on experience in a desktop support or helpdesk environment.
Technical Skills:
- Proficiency in supporting Windows environments.
- Familiarity with Office 365.
- Understanding of networking basics (TCP/IP DNS DHCP).
Preferred Certifications:
- CompTIA A
- Microsoft Certified: Modern Desktop Administrator Associate
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Kahlig Auto Group is a new and pre-owned vehicle dealership group located near San Antonio TX. We're here to help with any automotive needs you may have.
