Coordinator, Technology Support
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Job Location:
Pensacola, FL - USA
Monthly Salary:
$ 48300 - 53300
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Join the PSC family and connect with accomplished and diverse colleagues who inspire and innovate students and transform lives and futures. Along with helping our students reach their goals Pensacola State makes career fulfillment a reality.
Job Description:
The Coordinator Technology Support oversees assigned personnel and daily operations within the Colleges Technology Support Department. This position provides leadership and guidance to Technology Support Center staff and field support teams ensuring the delivery of effective and responsive technical services. The Coordinator coordinates support for classroom technology systems audio-visual equipment and College events to ensure reliable performance and timely assistance.
Responsibilities include maintaining accurate inventories of technology assets overseeing equipment lifecycle management and coordinating the proper disposal or recycling of surplus equipment. The Coordinator provides or coordinates technical training for staff ensures that partner and maintenance activities meet contractual and performance requirements and provides advanced technical support including account administration network troubleshooting and escalation support for complex issues. This position collaborates closely with other Coordinators and reports to the Senior Coordinator Technology Support.
MINIMUM QUALIFICATIONS: Graduation from an accredited institution with an associate degree in computer science information technology or a closely related field. Two years of full-time experience in technical support computer installation or a related area including supervisory or lead experience is required. Successful results of a criminal background check are required.
Pursuant to College policy it is an employment eligibility requirement for an applicant to meet the requirements of 435.04(2) Florida Statutes related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.
Preferred Qualifications: Prefer candidates with current industry-recognized certifications related to computer hardware networking information security or audio-visual technology. Experience supporting Microsoft 365 Azure Active Directory and Windows environments within an enterprise setting is preferred as is familiarity with macOS systems and mobile device management. Experience with Microsoft management and security tools classroom and instructional technologies and audio-visual systems used in teaching or event environments is desirable. Knowledge of IT service management principles and practices along with an understanding of cybersecurity data protection and best practices for end-user support is also preferred. Demonstrated success in providing responsive customer-focused technology support in an academic or comparable organizational environment is strongly preferred.
SALARY RANGE: $48300.00 - $53300.00
SUPPLEMENTAL MATERIALS: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to request assistance with uploading supplemental materials please contact HR Recruiting at .
APPLICATION DEADLINE: Open Until Filled Review of applications will begin November 24 2025. To receive full consideration the online application and supplemental application materials must be received by November 23 2025.
Pensacola State College offers a comprehensive benefits package for health dental vision hospitalization and supplemental insurance benefits through the State of Floridas Group Insurance Program. All employees in established eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program tuition waivers educational opportunities and paid sick leave. Additional leave types are position specific.
Pensacola State College does not discriminate against any person on the basis of race ethnicity national origin color sex age religion marital status pregnancy disability sexual orientation gender identity or genetic information in its educational programs activities or employment. For inquiries regarding Title IX and the Colleges nondiscrimination policies contact the Executive Director of Equal Opportunity Compliance at Pensacola State College 1000 College Blvd. Pensacola Florida 32504.
Required Experience:
IC
Key Skills
- Network security
- Active Directory
- Customer Service
- Information Technology
- desk support
- Access Points
- Windows
- Phone Calls
- Troubleshoot
- User Accounts
- laptops
- Setup
- hardware
- Technical Support
