Information Technology Associate

Initial Posting Date:

Application Deadline:

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Job Description:

Interviews: Due to the high volume of applications we receive it may take several weeks after the application deadline for us to schedule interviews.

Who We Are

Oregon Judicial Department (OJD) serves the public and the people we serve may be facing challenging life circumstances high levels of stress or confusion about their next work you will do in this role affects members of our community who come to the court to have their cases need people who want to impact their communities value OJDs efforts to remove barriers to access justice services and welcome interacting with the public.

We are committed to building a diverse inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work lived experience and education plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to You

• We pay 95% to 99% of medical insurance premiums for full-time employees including mental health coverage.

• 10 paid holidays 2 floating holidays 3 personal business days separate sick and vacation paid leaves (prorated for part-time employees) and other employee benefits such as optional insurances and flexible spending plans.

• Salary offers are made with consideration of the candidates education and experience.

Position Highlights

The Lane County Circuit Court in Eugene Oregon is hiring an Information Technology Associate.

In this role you will help judges and court staff members of the public and external agencies by providing advanced technical support for video conferencing equipment digital recording systems telephones multimedia presentation systems web applications virtual servers and storage area networks. You will provide Tier 2 and Tier 3 support for software hardware communications and data-related issues. You will keep an equipment inventory prepare detailed system design documentation and maintain user documentation training materials and other instructional aides. You will also conduct comprehensive analyses identify the courts application and programming needs and use SharePoint and PowerShell to develop specifications and write custom software solutions.

Additionally you will plan configure install inventory and upgrade workstations printers and audio/visual systems. You will perform server and security administration tasks including network and application monitoring vulnerability and patch management incident response and disaster recovery planning and execution. You will conduct regular server backups and troubleshoot system failures either directly or by escalating them to OJDs Enterprise Technology Services Division. You will manage network systems subsystems and devices administer user accounts and provide local administration support for Microsoft Outlook. You will also install and configure VoIP hardware and software and support our VoIP end users. You will spend part of your time working on special projects and researching emerging technologies.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications the Special Qualifications and the Requested Skills and Attributes which are listed below.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.

• In the body of your cover letter please include responses to all Requested Skills and Attributes listed below.

• Address the cover letter To the Hiring Manager.

• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.

• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.
  
  OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information and your letter will be evaluated for grammar spelling punctuation and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a bachelors degree in computer science information technology management public administration or a related field.

AND

Three (3) years of technical experience in the duties and infrastructure support required for the position.

OR

Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge skills and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience providing customer service in person by phone through email and over chat and communicating technical issues to a variety of users with different computer skill levels.

• Experience evaluating system efficiency and suggesting improvements.

• Experience with Microsoft 365 SharePoint and PowerShell.

• Experience installing and configuring Microsoft Windows OS in a business setting.

• Experience with Microsoft Windows servers including performing backups and troubleshooting system failures.

• Experience writing custom software solutions.

• Experience installing and configuring VoIP software and hardware.

• Experience configuring and troubleshooting audio/visual technology.

• Experience managing iOS devices in an enterprise environment is preferred.

Working Conditions

• This is a full-time position and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.

• Occasional mandatory overtime work including evening and weekend work may be required.

• Regular in-town travel and occasional statewide travel may be required.

• Frequent phone and in-person contact with people from diverse backgrounds.

• Frequent phone and in-person contact with people who may be facing challenging life circumstances highly stressful situations or trauma.

• Long periods of sitting or standing while working at a computer.

• Lifting and moving technical equipment may be required.

• Regular use of the following equipment: telephone OJD-assigned computer with multiple monitors copy machine fax machine and scanner.

ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD you consent to reference checks about your qualifications your workplace performance and your work product.

United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire you will be required to complete the U.S. Department of Homeland Securitys I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify action item asking veterans to attach their documentation will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veteransweb page for additional details information and resources.

Conduct Expectations
Because of OJDs role in providing justice and upholding the rule of law employees of the department are required to meet the highest standards of professional conduct and ethics while on the job and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer OJD complies with Oregons pay equity law. Salary offers are made with consideration of the candidates education and experience. For more information on pay equity click here.

Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program and how to qualify please click here.

Questions and Support

• If you require an alternate format to complete the application process call or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

• Workday related information and resources are available here.

• For questions about a specific OJD job posting call OR email

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds perspectives and more inclusive we are the better our work will be.