Address:
Education Programs & Community Reentry (EPCR)
701 East Jefferson Street
Phoenix Arizona 85034
Details:

Salary: $77000.00

Grade: 22

Closing Date: 11/05/2025

The Arizona Department of Correction Rehabilitation and Reentry is seeking an experienced leader to serve as the Quality Assurance Program Manager. The role will oversee Programs Credentialing Quality Assurance and Training to ensure a systematic development implementation and continuous improvement of all correctional programming initiatives. The Quality Assurance Program Manager will support the Peer Support and Program Development (PSPD) as well as be the central coordination point for Education Programs and Community Reentry (EPCR) staff training assessment protocols and quality monitoring across all correctional programs.

-Manages coalesces data pertaining to and reports out on continuous quality improvement audits conducted for psycho-educational programs
-Conducts regular audits and implements continuous quality improvement measures
-Assists in overseeing ADCRRs reentry initiatives and release processes monitors compliance with established procedures and protocols
-Coordinates vital records services for inmates preparing for release
-Assists the Peer Support Program through continuous quality improvement
-Develops metrics
-Standardizes policies and procedures
-Responsible for supervising staff who will be assisting the Quality Assurance (QA) position
-Oversees all EPCR trainings
-Designs and delivers training sessions to equip staff with necessary skills and knowledge to deliver interventions with fidelity
-Coordinates ongoing retraining efforts to keep staff abreast of the latest developments in correctional practices and ensures consistency in program delivery across the state
-Performs a variety of duties related to EPCRs initiatives as needed
-Other job duties as assigned
-Drives on State Business

Knowledge of:

-Continuous quality improvement practices
-Best practices for correctional programs
-Principles of evidence based programming
-Principles and practices of management supervision
-Staff development techniques
-ADCRR policies and procedures
-Security practices
-Computers and various software
-Good command of the English language including grammar and spelling

Skill in:

-Verbal and written communications
-Supervisory and management
-Report writing
-Analysis of data
-Group presentation and training
-Evidence based decision making
-Establishing and maintaining interpersonal relationships
-Organization and time management
-Active listening
-Counseling and interviewing
-Collecting and maintaining accurate data/documentation

Ability to:

-Manage and supervise
-Adapt to changing priorities
-Think creatively for solutions
-Serves as a role model and mentor for staff
-Effectively deliver programs in classroom environment
-Interacts professionally with inmates and offenders in groups and one-on-one settings
-Work in a prison environment
-Collect and maintain statistical data
-Work independently with minimal supervision
-Adhere to ADCRR policies and procedures

Bachelors degree
Ten (10) years of Administrative Experience
Five (5) years in a correctional environment
Three (3) years experience in the area of quality assurance

In an effort to maintain a safe environment all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

Employment is contingent on the selected applicant passing a background investigation and a drug test consistent with Arizona Revised Statutes.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical dental life short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans credit union membership and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling . Requests should be made as early as possible to allow sufficient time to arrange the accommodation.