Repair Parts Manager

At Delta Faucet we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry we take pride in our dedication to quality sustainability and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your role at Delta Faucet:
Are you ready to lead the charge in managing the lifecycle of repair parts at Delta Faucet Company As a Repair Parts Manager your role includes leading all aspects of the organization availability pricing and distribution of replacement components across various channels. Your contributions will directly aid in our business-to-business and direct-to-consumer sales assisting in upholding our world-class repair parts network. Reporting to the Director Consumer Service you will gain experience working with cross-functional teams implementing innovative strategies and driving customer satisfaction to new heights!

Responsibilities:

• Repair Part Setup: Manage the creation and configuration of new RP SKUs ensuring accurate data entry and alignment with product lifecycle strategies.
• Coordinate the procedure for identifying and phasing out outdated components collaborating with Product Supply Chain and Customer Solutions teams.
• Website & Catalog Management: Maintain accurate and up-to-date RP information on digital platforms and in printed catalogs.
• Pricing Strategy: Develop and maintain competitive and consistent pricing for all RPs in collaboration with Finance and Sales.
• Stocking & Distribution: Ensure efficient stocking levels and distribution strategies to support timely fulfillment across all sales channels.
• Sales Support: Provide RP expertise and support for both business-to-business and direct-to-consumer sales initiatives including promotions product launches and customer inquiries.
• Cross-Functional Collaboration: Work closely with the Contact Center Knowledge Management Training and QA teams to ensure accurate documentation training materials and customer support processes.

Education & Experience:

• Bachelors degree in Business Administration Supply Chain Management or a related field OR 4 years of experience in product management inventory control or a similar position.
• Technical Skills: Proficiency in ERP PIM and e-commerce platforms.
• Analytical Skills: Strong ability to analyze information effectively interpret data and make informed decisions.
• Industry Knowledge: Experience managing complex product catalogs and coordinating cross-functional initiatives.
• Customer Focus: Understanding of customer needs in both B2B and D2C environments.
• Specific Experience: Proven track record of supporting technical products or repair parts.

Other Considerations:

• Travel up to 20%

Why Join Us

At Delta Faucet Company our people are our greatest assets. We value different perspectives and fostering an inclusive environment. Youll have the opportunity to shape the future of our brand working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture:Recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more.
• Wellbeing:Comprehensive benefit plans; retirement savings tuition reimbursement and employee incentive programs; resources for mental physical and financial wellbeing.
• Learning & Development:LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact:Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Delta Faucet Company (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish

E-verify Right to Work Poster:EnglishSpanish