Tenancy Support Case Manager
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
- Contract Until June 2026 Extension possible
- 22.8 hours per week three days
- $45.64 per hour plus super plus Not for Profit salary packaging
- Location: Goulburn NSW 2580
- Make a meaningful difference to the lives of Australians in need.
Life at Mission Australia
When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all.
Find out more about us and our purpose.
Your Opportunity
Join our passionate team as a Case Manager working on the Goulburn Sustaining Tenancy Program where your work will directly support tenants in social housing across Queanbeyan and Goulburn who are at risk of losing their homes.
This is more than just a job its a chance to create lasting change. Youll help build stronger community connections for people experiencing isolation and work to improve outcomes that support long-term stable housing.
Were looking for someone whos driven by purpose and ready to be part of a team thats committed to:
- Empowering individuals
- Strengthening communities
- Improving liveability and wellbeing
If youre passionate about social impact and want to be part of a program thats transforming lives wed love to hear from you.
Your key responsibilities will be to:
- Work with clients to create holistic and strength-based individualised case plans utilising SMART goals including referral to supplementary services as needed.
- Liaise with internal and external stakeholders to sustain tenancies.
- Assist in the creation and delivery of community events to improve outcomes through community engagement.
- Deliver training programs which support the practical needs of the clients.
Requirements for Success
- Previous experience in the community service sector.
- Diploma or Degree level qualification in Community Services Social Work Drug and Alcohol Mental Health or other related discipline is desirable.
- Good understanding of the challenges and difficulties in the social housing sector
- The ability to work with clients who are facing challenging and multiple barriers to tenancy.
- Confident relationship builder with the ability to quickly build rapport.
- Strong verbal and written communication skills
- Previous experience developing complex case plans.
- Current Driving Licence
- Current First Ais and CPR Certificate
Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.
Your benefits
- Rewarding work every day you know youre making a real difference
- Not-for-profit salary packaging reducing your tax (details via AccessPay)
- Free external confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.
If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at
Find out more about a career with Mission Australia.
How to apply
Click Apply and send your application today!
As a committed Circle Back Initiative employer we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Every hour, 3,000 Australians face becoming homeless. Your gift can help Australians in need find a safe home.
