Hotel Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Determine staffing and work-requirements across the Lobby Service (Guest Service Agents Porters Car Park Attendants Front Office All Rounders) and allocate duties to meet service and occupancy demands.
Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Collaborate with Heads of Department to coordinate cross-training and deliver a unified guest experience.
Develop and maintain rosters and attendance records ensuring the team is optimally resourced at all times.
Uphold and enforce safety regulations and standards champion a culture of health & safety across the team & Hotel.
Oversee the day-to-day operations identify opportunities for improvement and implement changes to enhance service productivity and guest satisfaction.
Engage with the team: conduct regular check-ins resolve grievances foster open communication and build a strong high-performing culture.
Step into front-office duties to support the guest-facing team and ensure seamless guest arrivals check-in/out and overall reception operations.
Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
Qualifications :
- Minimum of two years experience in a hotel management.
- Diploma in Hotel or Motel Management (preferable not mandatory)
- Strong leadership skills with the ability to make quick effective decisions.
- A customer-focused mindset ensuring outstanding guest experiences.
- Tech-savvy and adaptable to new systems and platforms.
- Detail-oriented proactive and results-driven.
Additional Information :
Whats in it for you:
- Work in front of the iconic Manly Beach
- Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
- Employee Assistant Program Birthday day off Anniversary gifts discounted gym membership and much more!
- Work for one of the most prestigious hotels in all of Sydney
- Dry-cleaning on us: you wont need to worry about ironing and/or washing your uniform on your days off we encourage you to embrace life instead!
Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.
If this sounds like the right opportunity for you a new challenge we look forward to finding out more about you and invite you to apply!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
