Business Connect Partner I

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Organize daily tasks by checking the status of service orders scheduling customer installations performing account provisioning phone porting and taking care of billing all while being the internal coordinator to ensure our customers are the primary focus.

• Handle incoming calls from customers and technicians while also making outbound calls to coordinate installations and site surveys.

• Collaborate with internal resources and third-party vendors to ensure seamless business installations.

• Exceed customer expectations by delivering passionate and exceptional service.

• Multitask effectively to handle various responsibilities and maintain a high level of productivity.

Colorado Residents: typical pay range for this role will be from $19 to $23 per hour depending on experience.

REQUIRED SKILLS AND QUALIFICATIONS

• High school diploma or equivalent education post-secondary education preferred.

• At least 1 year of previous customer service emphasis on over the phone interactions.

• Excellent verbal and written communication skills with a strong focus on customer service.

• Ability to learn new concepts quickly and solve problems logically.

• Strong organizational and multitasking abilities.

• Self-directed and able to handle confidential information.

• Be technical in nature having an interest in all aspects of telecommunications.

REQUIREMENTS:

• Remain stationary for extended periods.

• Ability to communicate information.

• Ability to operate a computer.

ADDITIONAL REQUIREMENTS:

• Demonstrated skills in building trust and maintaining customer relationships.

• Strong attention to detail and accuracy.

• Ability to work under pressure in a fast-paced environment.

• Have a positive attitude be a professional exhibit a high level of integrity.

• Possess a proficiency in typing.

• Be comfortable working emails and phone calls both.

• Coordinate multiple projects & responsibilities at the same time.

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.