Engineer IT

Bangalore - India

Yearly Salary: INR 5 - 8

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

MGR End User Support

Lets be unstoppable together!

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at .

What will you be doing

You will lead EUC support operations providing technical assistance for Windows and Mac environments across onsite and remote teams. The role involves troubleshooting hardware/software issues managing endpoint tools and enhancing user experience through proactive support and collaboration.

Job Responsibilities

Provide L1/L2 support for Windows 10/11 macOS Any MS Office 365 issues VPN printers network and security tools.
Lead and mentor EUC engineers ensuring SLA adherence and high-quality ticket resolution.
Administer remote support tools (e.g. TeamViewer Teams) & working experience with endpoint management platforms (Intune JAMF) and security tools (CrowdStrike TrendMicro & Simply Secure).
Collaborate with vendors service partners and internal teams to resolve issues and implement improvements.
Maintain documentation SOPs and technical manuals; generate reports and insights for performance tracking.
Support Audio Video systems for Meeting & Conference rooms MS Teams and workplace tools (Access control); contribute to automation and infrastructure enhancements.

Requirements

Bachelors degree in IT Computer Science or related field (preferred).
58 years in EUC support with hands-on experience in both Windows and Mac environments.
MCSE ACSP or equivalent certifications are an added advantage.
Strong communication and global support experience (APAC/NA/EMEA) is a plus.

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission

MGR End User SupportLets be unstoppable together!At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a glob...