Senior HR Associate HR Accommodation Team

We are searching for a dynamic individual with outstanding customer service skills to join our HR Accommodation team. The successful candidate will work directly with our associates and their leadership team in providing short term and long term ADAAA accommodations in accordance with Title I of the ADAAA. This role requires excellent communication skills both verbal and in writing organizational skills attention to detail and critical thinking along with a strong focus on the associate experience.

Key Responsibilities:

Engage in the interactive process with associates requesting leave modifications to assist in performing the essential functions of their jobs ergonomic solutions or other adjustments to aid in performing task and/or reassignment

Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner

Demonstrate strong communication and organizational skills superior attention to detail and ability to prioritize in a fast-paced environment

Ability to build strong relationships and influence others while working in a cross functional environment

Deliver on an excellent associate experience

Perform end-to-end case management for Title I cases; update system interactions recommendation options assess risk resolve issues and escalate as appropriate

Participate in agile pods and activities; updating internal ADA Toolkit training and other duties assigned by Team lead/Leave manager

Able to drive projects and task to completion autonomously

Basic Qualifications:

High School Diploma GED or equivalent certification

At least 1 year of Microsoft Office or Google Suite experience

At least 1 year of customer service experience

Preferred Qualifications:

Bachelors Degree or military experience

Knowledge of federal and state disability laws regarding access for people with disabilities; specifically ADA and FMLA

2 years experience in Benefits

2 years experience in Human Resources

Ability to problem solve manage multiple priorities and excellent follow up skills

Strong analytical and critical thinking skills

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).