Client Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a client success manager with the RCM team CSM will be responsible for:
-Evaluating the clients billing needs.
-Creating and educating clients on best practice workflow.
-Responsible for data base set up content in the software to ensure best billing practices workflows.
-Coordinating all practice billing activities with physician practice and RCM billing teams.
-Work closely with the Implementation team assigned to ensure proper system build and billing setup.
-Process clearing house enrollment and assist the physician practice to set up EFT as desired EDI and ERA enrollment
-Responsible to set up the clients system and train staff on using PrognoCIS software based on their workflow using best billing practices.
-Daily tracking of operational elements of physician practice to include: encounters (open/closed) timely claims processing timely and accurate payment posting monitoring of un-posted payments billing questions clearinghouse reports weekly go-live follow up.
-Establish and maintain a working relationship with physician practice.
-Proactively analyzes the clients financial health on a monthly basis to identify reimbursement trends patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients financial performance.
-Making workflow recommendations to both customer & internal RCM team to improve back office operation.
-Creation of Month End Reporting and submission to provider practices
-Research document & train billing teams on specific insurance coding and documentation requirements.
-Research and share billing information pertinent to States and Insurances
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
