Product Manager- Vice President – Customer Experiences
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channel you will be part of the team that innovates new digital experiences across the end-to-end customer lifecyclefrom initial onboarding through ongoing engagement. Acting as the voice of the customer and the advocate for digital-first design youll work closely with design tech data and analytics partners to bring high-quality impactful products to life. youll lead efforts that span the full customer relationship lifecyclehelping new customers onboard successfully set up their accounts and engage with features that drive long-term satisfaction and loyalty. Youll partner closely with cross-functional teams to define the digital strategy and deliver products that make customers feel valued from day one and every day after.
Job responsibilities
- Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
- Lead end-to-end product delivery from discovery and definition through development launch and continuous optimization.
- Partner with Design Research and Analytics to identify customer needs pain points and behavioral insights that inform product strategy.
- Translate customer and business goals into clear user stories requirements and success metrics.
- Drive alignment across business product and engineering stakeholders to ensure timely and high-quality delivery.
- Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
- Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
- Stay ahead of emerging trends in digital onboarding personalization and growth to shape long-term strategy.
Required qualifications capabilities and skills
- 7 years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences.
- Demonstrated ability to manage full product lifecyclesfrom ideation through execution and optimization.
- Strong analytical problem-solving and strategic thinking skills.
- Experience leading cross-functional teams in an agile environment.
- Excellent communication storytelling and stakeholder management skills.
- Proficiency with modern product and analytics tools such as JIRA Figma and Adobe Analytics.
- Ability to translate insights data and feedback into actionable product decisions.
Preferred qualifications capabilities and skills
- Experience in consumer banking fintech or large-scale digital platforms.
- Proven success driving customer-facing experiences across web and mobile.
- Background in onboarding engagement or growth-focused digital experiences.
- Familiarity with GraphQL APIs AEM or large-scale design systems.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
