Concierge Front Desk PRN

*Starting pay is $16 / hour!
*This is a PRN position working one weekend (Saturday and Sunday) a month from 11am-7pm. Fill in as needed. Must be able to work at least two holidays a year.

The Concierge / Front Desk will manage the reception area and provide administrative support for the Business Office Marketing and the Executive Director. The Concierge will answer telephones promptly and professionally direct calls to the appropriate team greet incoming guests accept deliveries and provide administrative support for business services as needed. The Concierge will exemplify The Artis Way by modeling professional presentation and communication and provide unparalleled hospitality to residents guests and team members.

Working atArtis Senior Living youll play an integral role on a dynamic team helping people living with dementia achieve the essential human needs of purpose belonging and joy by building a bridge between their lifelong identity and present daily life - we call this act of service Honoring Yesterday & Celebrating Today. We like to think that Artis associates are the most thoughtful people on the planet so in return - they deserve to feel safe supported and inspired to grow. We truly look forward to you being part of the Artis family! We are proud to be a Great Place to Work Certified company.

The Concierge will:

• Respond to residents and family members questions and concerns and share important information with the Director Business Services and Executive Director or other supervisor as appropriate.
• Greet and direct all visitors in a professional and helpful manner.
• Answer all incoming calls within three rings and triage inquiries transfer calls or take messages as necessary.
• Monitor and maintain all business office areas for cleanliness including community entrance front lobby conference rooms beverage stations and administrative restroom.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
• Provide administrative support to the Marketing team including but not limited to: process move-in paperwork assist with prospective resident tours if needed order marketing collateral etc.
• Maintain the community resource information library directory and collateral to route residents and/or their families to available services both in-house and in the general vicinity.
• Observe community policies and procedures regarding resident and team member safety attendance timeliness house rules teamwork and resident service.
• Maintain professionalism and resident confidentiality at all times.
• Adhere to all Infection Prevention OSHA fire and safety regulations at all times to ensure the safety and well-being of all residents and team members.
• Perform all other duties as requested.

Concierge Educational Requirements:

• Must possess a high school diploma or equivalent.