Front Desk Agent
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Job Location:
Polk City, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Front Desk Agent you will:
- Greets registers and assigns rooms to guests.
- Issues room key and escort instructions to Bellhop.
- Date stamps sorts and racks incoming mail and messages.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping dining entertainment and travel directions.
- Keeps records of room availability and guests accounts.
- Computes bill collects payment and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room food liquor or telephone to ledger.
- Makes restaurant transportation or entertainment reservation and arranges for tours.
- Assists guests with deposit of guests valuables in hotel safe or safe deposit box.
- Nightly bucket checks
- Able to listen and find solutions to guests problems
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Excellent customer service skills
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
