Service Desk Analyst
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Desk Analyst 1 Contract starting January 4 2026 and nbsp;
ESSENTIAL QUALIFICATIONS:
EDUCATION: Associates or Bachelors Degree preferred.
CREDENTIALS/LICENSURE: CompTIA A or Microsoft MTA certification preferred.
MINIMUM EXPERIENCE: 1 years of experience in an IT support position. Experience using and troubleshooting Windows operating systems. Experience with Active Directory Citrix XenApp and Microsoft 365 and video conferencing applications preferred.
Description and nbsp;
You will provide essential support to end-users ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities
Respond to all customer contacts (phone email voicemail) efficiently.
Troubleshoot various hardware and software-related issues.
Ask fact-finding questions to resolve customer issues.
Provide education to customers while assisting with their requests.
Document requests and issues in a ticketing system.
Maintain a positive attitude while providing excellent service.
Schedule and Shift Details
Available for off-hours support on a rotating basis
Company Industry
IT Services and IT Consulting
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
