Help Desk Analyst

Delmar, NY - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Ibad Ullah Khan at or email at

Client: State of New York
Job Title: Help Desk Analyst
Start Date: ASAP
Position Type: Contract

Duration: 30 Months
Location: Delmar NY 12054 (Hybrid)
Number of Hours: 40 hours a week
Interview Type: Webcam
Ceipal ID: SNYHD525IK

Position ID : HBITS

Department: ITS

Short Description: The candidate for this position will be responsible for providing Level 1 and Level 2 help desk support to agency staff and performing technical maintenance and support services for agency IT and printing equipment.

Responsibilities:

Monitoring and responding to requests from agency staff via telephone email and NYS ITSM system; Monitoring and updating the agencys inventory management application; Monitoring and performing Printer maintenance consumable replacements; Imaging and preparing computers for staff for onboardings and replacements

Required:

72 months experience providing L1 and/or L2 help desk support to end users via telephone email in-person.
60 months experience setting up end-user workstations with telephones monitors keyboards mice laptop docking station
60 months experience supporting users with Office 365 applications including Outlook Word Excel and Powerpoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with with WebEx functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work searching and reporting functions. Experience with NYS ITSM is preferred but not required.
36 months experience with imaging laptops

V Group Inc. is an IT Services company that supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA TN and WA. If you are considering applying for a position with V Group or partnering with us on a position please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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For more details please connect with Ibad Ullah Khan at or email at Client: State of New York Job Title: Help Desk Analyst Start Date: ASAP Position Type: Contract Duration: 30 Months Location: Delmar NY 12054 (Hybrid) Number of Hours: 40 hours a week Interview Type: Webcam Ceipal ID: ...