IT Service Desk Analyst
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Job Location:
Tarrant County, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Sr. IT Service Desk Analyst
Location: Tarrant County Texas (Onsite / local support required)
Job Responsibilities
- Must have the ability to gather understand and translate business requirements into system.
- Ability to resolve requests or incident tickets from customers and provide support by telephone or remote connections to troubleshoot and fix customer department end-user problems.
- Ability to analyze and resolve complex application and data problems.
- Ability to communicate clearly with customers by telephone voice messages or e-mail to obtain requirements to fully document requests and incidents for input into the approved workflow tracking system.
Required Skills
- Must possess high level knowledge of desktop systems and standard desktop applications such as but not limited to Microsoft Outlook Word Excel Access and PowerPoint.
- Must have a high-level understanding of Active Directory and MS Exchange.
- Must have the ability to gather requirements analyze systems develop solutions test and document changes working in collaboration with other team members in a team environment.
- Must have strong interpersonal skills with the ability to easily and effectively interact with technical non-technical support and business staff at all levels.
Education Experience and Licensing
- Bachelors degree or equivalent with two (2) years of experience in information technology including experience or training in an IT Service Desk or desktop support environment.
- Current relevant experience with remote desktop tools and standard desktop applications.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
