Customer Support-Finance-Surat-Upto 30k

Surat - India

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

Profile:Customer Support

Experience: 1-2 years

Salary: Upto 15k-30k

Job Overview:

A Customer Service Advisor supports customers by providing helpful information answering questions and responding to complaints. Theyre the front line of support for clients and customers and they help ensure that customers are satisfied with products services and features.

Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Knowing our website and services inside and out so that you can answer questions
Keeping accurate records of customer interactions transactions comments and complaints
Communicating and coordinating with colleagues as necessary
Ensuring customer satisfaction and providing professional customer support
Creating tickets for escalated queries and logging them to Edesk
Tracking customer orders and providing information to the customer
Creating returns labels for customers
Understanding the different returns process for shops and online
Answering calls and resolving issues over the phone
Creating a ticket on Edesk for unresolved queries informing the customer and changing the status to TO DO for the core team to resolve

Requirements:

Fluent in English
Good written and verbal communication
UK Shift - 2 PM to 11 PM IST
6 days working week off not on Sunday
12-month commitment

Required Skills:

Fluent in EnglishCustomer serviceescalation (Edesk)Call handling

Profile:Customer Support Experience: 1-2 years Salary: Upto 15k-30k Job Overview: A Customer Service Advisor supports customers by providing helpful information answering questions and responding to complaints. Theyre the front line of support for clients and customers and they help ensure that cust...