CRM(Client Coordination) Textile-Surat-Upto 22k

Surat - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Profile: Client Coordination / CRM Executive
Salary Range: 15000 - 22000 per month
Experience: Minimum 2 years in telecommunication (telecom) experience is best

Role Purpose:

To manage client interactions and follow up through CRM channels ensure excellent customer service maintain data accuracy and help drive sales and customer satisfaction for the companys textile/fashion wholesale & retail operations.

Key Responsibilities:

Receive inbound enquiries (calls / emails / messages) from clients and respond professionally ensuring clarity and timely replies.
Maintain and update client data leads and followups in CRM; ensure basic Excel skills are used for tracking reporting.
Coordinate with sales team inventory / dispatch / store to ensure client orders are processed delivered and any issues resolved.
Provide support in order confirmation tracking billing issues returns / complaints if any.
Proactively follow up with clients retaining clients building relationships; escalate complex issues to seniors.
Ensure communication is clear polite professional; represent the brand well in all client contacts.

Qualifications & Experience:

Minimum 2 years experience in client coordination / CRM / customer support role ideally in the telecommunications sector.
Good communication skills - spoken & written English / local language as needed.
Familiarity with Excel (basic: data entry filters simple formulas).
Comfortable working in a retail / fashion / wholesale trading environment.

Required Skills:

Clear client communicationCRM data managementBasic Excel proficiencyClient follow-up discipline

Profile: Client Coordination / CRM ExecutiveSalary Range: 15000 - 22000 per monthExperience: Minimum 2 years in telecommunication (telecom) experience is best Role Purpose: To manage client interactions and follow up through CRM channels ensure excellent customer service maintain data accuracy and h...