Process Excellence Manager-Fintech Organization

Riverforest Connections Private Limited

Job Location:

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities

He/She should be responsible for designing standardizing and optimizing core business processes across loan origination management collections NBFC partnerships and technology workflows. The role ensures scalability regulatory compliance and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle management.
Drive technology integration (LOS/LMS/APIs/PGs) and process alignment with external partners (BCPs/LSPs/LAs) in liaison with cross-functional teams (technology business operations credit & risk data science compliance and finance) to ensure smooth and compliant processing.
Develop and implement SOPs and frameworks for loan origination verification underwriting disbursal and collection.
Monitor and optimize turnaround times (TAT) accuracy and operational efficiency using Lean/Six Sigma/Process Automation tools and continuous improvement initiatives across end-to-end loan lifecycle.
Ensure adherence to RBI NBFC and fintech regulatory frameworks through ongoing audits and compliance and monitor robust MIS reporting dashboards and operational trackers for leadership review.
Drive customer service excellence by handling escalations supporting onboarding and managing grievances.
Train Mentor & Develop partners team and internal junior team members for operations and process improvement best practices.
Vendor & partner management Monitor SLAs track performance and drive accountability with lenders payment partners and tech providers.

Candidates Profile

MBA/PGDM from a reputed institute (Tier 1 preferred).
5 years experience in process excellence/process improvement roles; experience in BFSI/Fintech/NBFC is mandatory.
Proven expertise in loan operations (individual loans business loans vehicle/equipment loans supply chain finance).
Certifications in Lean/Six Sigma/PMP/ITIL are a plus.
Knowledge of regulatory compliance audit readiness and digital lending/RBI norms.
Strong analytical problem-solving and communication skills.
Experience in process automation business analysis and developing operational dashboards.
Proficiency in Excel CRM Power BI; familiarity with LOS/LMS/fintech platforms.
Ability to manage stakeholders cross-functional teams and external partners.
Fluency in English & Hindi is required and any other vernacular languages would be an added advantage.

Required Skills:

LOS LMS

Job Responsibilities He/She should be responsible for designing standardizing and optimizing core business processes across loan origination management collections NBFC partnerships and technology workflows. The role ensures scalability regulatory compliance and streamlined operations to deliver ex...

Job Responsibilities

He/She should be responsible for designing standardizing and optimizing core business processes across loan origination management collections NBFC partnerships and technology workflows. The role ensures scalability regulatory compliance and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle management.
Drive technology integration (LOS/LMS/APIs/PGs) and process alignment with external partners (BCPs/LSPs/LAs) in liaison with cross-functional teams (technology business operations credit & risk data science compliance and finance) to ensure smooth and compliant processing.
Develop and implement SOPs and frameworks for loan origination verification underwriting disbursal and collection.
Monitor and optimize turnaround times (TAT) accuracy and operational efficiency using Lean/Six Sigma/Process Automation tools and continuous improvement initiatives across end-to-end loan lifecycle.
Ensure adherence to RBI NBFC and fintech regulatory frameworks through ongoing audits and compliance and monitor robust MIS reporting dashboards and operational trackers for leadership review.
Drive customer service excellence by handling escalations supporting onboarding and managing grievances.
Train Mentor & Develop partners team and internal junior team members for operations and process improvement best practices.
Vendor & partner management Monitor SLAs track performance and drive accountability with lenders payment partners and tech providers.

Candidates Profile

MBA/PGDM from a reputed institute (Tier 1 preferred).
5 years experience in process excellence/process improvement roles; experience in BFSI/Fintech/NBFC is mandatory.
Proven expertise in loan operations (individual loans business loans vehicle/equipment loans supply chain finance).
Certifications in Lean/Six Sigma/PMP/ITIL are a plus.
Knowledge of regulatory compliance audit readiness and digital lending/RBI norms.
Strong analytical problem-solving and communication skills.
Experience in process automation business analysis and developing operational dashboards.
Proficiency in Excel CRM Power BI; familiarity with LOS/LMS/fintech platforms.
Ability to manage stakeholders cross-functional teams and external partners.
Fluency in English & Hindi is required and any other vernacular languages would be an added advantage.

Required Skills:

LOS LMS