Healthcare Administrative Assistant
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Job Location:
National Capital Region - Philippines
Monthly Salary:
USD 1000 - 1000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Responsibilities:
Answer incoming phone calls from patients seeking to schedule appointments
Schedule patients in the EHR system according to provider availability
Collect and verify patient insurance information for the 5 accepted insurance plans
Assist patients with uploading insurance cards and documents to the patient portal
Provide basic information about services insurance coverage and self-pay options
Handle autism screening appointment requests (cash-only scheduled months in advance)
Direct emergency calls involving suicidal ideation immediately to the emergency room care
Leave messages for the provider when clinical questions arise that require follow-up
Provide excellent customer service with a polite friendly and welcoming approach
Requirements
- Strong customer service experience with excellent phone communication skills
- Ability to be polite friendly welcoming and warm in all patient interactions
- Comfortable learning basic insurance verification processes
- Ability to follow specific protocols for handling emergency situations
- Basic computer skills for navigating EHR systems and patient portals
- Medical or healthcare background preferred but not required
- Reliable internet connection and quiet work environment for phone calls
Scope:
- Full-time administrative support role for solo telemedicine psychiatry practice
- Monday to Sunday (1 weekend) schedule would be discussed during the client interview from 9 AM to 6 PM with 1 1-hour unpaid break
- Primary responsibility is phone coverage during business hours when the provider is unavailable
- Work with established billing department (no financial processing required)
- Support both routine mental health appointments and specialized autism screenings
- Handle 5 specific insurance plans plus self-pay patients
- Emergency protocol training will be provided for crisis call management
- Access to the EHR system and patient portal will be provided for scheduling and documentation
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Strong customer service experience with excellent phone communication skills Ability to be polite friendly welcoming and warm in all patient interactions Comfortable learning basic insurance verification processes Ability to follow specific protocols for handling emergency situations Basic computer skills for navigating EHR systems and patient portals Medical or healthcare background preferred but not required Reliable internet connection and quiet work environment for phone calls
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Generator
- Accomodation
- Football
- Advertising
- Architectural Design
