Assistant Facility Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Assistant Facility Manager

The Assistant Facility Manager (AFM) is collaborative supporter and a member of the Operations Team with the objective to provide world class operational service delivery to the clients portfolio and customers. The position requires a clear communicator both verbal and written organized with effective time management skills demonstrating a willingness to learn and adapt with the highest standards of behavior collaborative manner and work ethic. Candidate must have the proven ability to work without direct day to day supervision to orchestrate the efforts of vendors for assigned sites and support the team to ensure client will receive a first class customer experience.

Responsibilities:

Orchestrate the efforts of third-party contractors/vendors to engage in operating and maintaining the property. Communicate KPI and SLA requirements to them in a timely way and partner with them to identify service delivery improvements and savings

Manage third-party contractors/vendors with respect to work order completion. Monitor vendor progress on work order completion and ensure customer sign offs final costs and PO request are made in a timely manner

Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience

Facilitate the Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly

Recommend continuous quality improvement practices

Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan

Demonstrate strong collaboration and teamwork with account wide Real Estate and Facilities team and proactively share and reapply all learnings successes and best practices

Cultivate and maintain a positive working relationship with client representatives and service providers

Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with a commitment to maintain a spirit of hospitality.

Minimum Requirements:

Bachelors degree or equivalent work experience in Facilities Management or property management

Minimum of two years of industry experience required either in the corporate environment third party service provider or as a consultant

Knowledge of real estate telecommunications furniture accounting and building systems helpful

Experience in matrix management organization desirable

Strong interpersonal leadership and supervisory skills

Accounting/financial knowledge helpful

Strong organizational and management skills

Excellent communication skills

Computer proficiency.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.