Customer Service Advisor
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 7 - 7
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Mondays to Wednesdays 8 hours with 1-hour break
- Client timezone: UK
- Respond to customer inquiries via email regarding ticket purchases and event details
- Process ticket changes refunds and help customers locate purchased tickets through Eventbrite
- Manage customer communications for weather-related event cancellations and rescheduling
- Handle administrative tasks for events selling tickets per location
- Support operations across multiple UK venues with international expansion opportunities
- Navigate weather-dependent business operations requiring flexible customer solutions
- Collaborate with marketing team efforts to ensure seamless customer experience
- Process refund requests within established guidelines and company policies
Requirements
- Strong written communication skills for professional email-based customer service
- Experience with ticketing platforms (Eventbrite experience strongly preferred)
- Demonstrated ability to handle financial transactions like refunds with accuracy and responsibility
- Comfortable learning and working across multiple software platforms simultaneously
- Detail-oriented approach to managing high-volume customer inquiries and ticket sales
- Bonus if you have experience with event management or entertainment industry customer service
- It helps if youre adaptable to last-minute changes and weather-dependent operations
Why Join This Team
- Work remotely with an innovative entertainment company disrupting traditional outdoor events
- Support exciting drone technology events that create lasting family memories
- Be part of rapid international expansion into European and American markets
- Email-focused role with no phone requirements allowing for focused customer service
- Handle meaningful customer interactions during unique entertainment experiences
- Join a growing business with a strong marketing foundation and ambitious growth plans
Benefits
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Strong written communication skills for professional email-based customer service Experience with ticketing platforms (Eventbrite experience strongly preferred) Demonstrated ability to handle financial transactions like refunds with accuracy and responsibility Comfortable learning and working across multiple software platforms simultaneously Detail-oriented approach to managing high-volume customer inquiries and ticket sales Bonus if you have experience with event management or entertainment industry customer service It helps if youre adaptable to last-minute changes and weather-dependent operations Why Join This Team Work remotely with an innovative entertainment company disrupting traditional outdoor events Support exciting drone technology events that create lasting family memories Be part of rapid international expansion into European and American markets Email-focused role with no phone requirements allowing for focused customer service Handle meaningful customer interactions during unique entertainment experiences Join a growing business with a strong marketing foundation and ambitious growth plans
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
