Customer Service Officer (Insurance)

Lagos - Nigeria

Monthly Salary: NGN 190000 - 190000

Experience Required: 1-3years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

HIRING Customer Service Officer

Location: Lagos

Our client is one of the leading insurance firms in Nigeria with location across different states in Nigeria. They provide life insurance business and non-life Insurance business services to Organizations and Private individuals.

The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints. The ideal candidate will be responsible for processing orders modifications and escalating complaints across various communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers always.
Responding promptly to customer inquiries.
Attend to inbound and outbound mails.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders forms applications and requests.
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Create agency code and other assigned tasks.

Requirements

Good First Degree in any relevant field.
Proficiency in the use of Microsoft Office.
Minimum of 2 years Cognate experience as a Customer Service Representative or in similar role in the financial industry.
Customer orientation and ability to adapt/respond to different types of characters
Ability to prioritize and manage time effectively.
Excellent written and verbal communication skills
Excellent teamwork skills.
Ability to work with minimal supervision and pay attention to details.

Benefits

N190000 Monthly net Other Benefits

HIRING Customer Service Officer Location: LagosOur client is one of the leading insurance firms in Nigeria with location across different states in Nigeria. They provide life insurance business and non-life Insurance business services to Organizations and Private individuals.The Company is seekin...