Seasonal Customer Support Level I (Nov 13)

Role Details

Type of Support:Omnichannel
Employment Type:Seasonal
Contract Duration:November 13 2025 - January 15 2026
Work Schedule:Open to shifting schedules (subject to business requirements)
Work Type and Location:Remote (Metro Manila)
Start Date:November 13 2025

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

• Providing excellent friendly and positive customer service via email chat and/or phone
• Helping customers solve problems with strong troubleshooting reading comprehension and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web computer and smartphones
• Able to work independently and collaboratively

• At least 1yearof customer support experience (email/chat channels preferred).
• Exceptional English communication skillsboth written and spoken.
• Strong attention to detail and the ability to multitask in a fast-moving environment.
• Comfort with technology CRM platforms and online retail systems.
• A proactive solution-oriented mindset and genuine passion for delivering excellent service.
• Flexibility to work night shifts weekends or holidays as part of the seasonal schedule.

• Experience supporting e-commerce or retail brands.
• Familiarity with logistics shipping or order-fulfillment processes.
• Prior exposure to seasonal or peak-volume customer support.

• Be part of a high-impact collaborative global team.
• Work with a brand that values innovation empathy and excellence.
• Gain valuable experience in a premium e-commerce environment.
• Potential for future opportunities within Crescendo based on performance.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.