Senior Project Manager BPO

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Qualifications:
Key Capabilities/Competencies
Solid project management experience
Process design and engineering
Good knowledge of quality management tools and approaches
Strong communication and presentation skills
Stakeholder management
High confidence in the usage of analytical and statistical methods
High confidence in the usage of standard MS office software
Managing virtual teams

Expected years of experience
Minimum of 5 years experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
Having participated in LEAN House transitions system deployments an advantage

Educational Qualifications
University degree or equivalent
Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
Fluent in English language (written and spoken)

Overall Role Purpose
Oversee the operations of individual project within program. Plan execute and close project efficiently ensuring they align with organizational goals stay within timeline scope budget resources and meet quality standard to complete work within program guideline. Coordinate team efforts manage risks and communicate progress to stakeholders facilitating successful project delivery.

Specific Role context
Create business case setup PILOT project to validate the business benefits and associated assumptions.
Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
Track and monitor project progress dependencies budget resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
Make data driven and fact-based recommendations to business to mitigate overcome project risks or challenges.
Create innovative idea solution to improve project efficiency and benefit realization.
Facilitate workshop based on project needs such as As-Is process review Design To-Be process Data Gathering Problem Solving. Establish project acceptance criteria success criteria and define KPIs to measure the targeted project benefits.
Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
Manage global and regional stakeholders to align on expectations involvement in the project and decision-making process.
Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the projects intended outcomes are embraced and successfully implemented. Lead and collaborate with a physical virtual team or hybrid team to manage the end-to-end project implementation effectively.

Specific Role Challenges
Contribute to the Management and Service Line support towards successful execution of the services provided in the center
Promote quality and transparency as a key levers to operational steering
Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations

Required Experience:

Senior IC

Qualifications:Key Capabilities/Competencies Solid project management experience Process design and engineering Good knowledge of quality management tools and approaches Strong communication and presentation skills Stakeholder management High confidence in the usage of analytical and statistical met...

Educational Qualifications
University degree or equivalent
Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
Fluent in English language (written and spoken)