Engagement, Partnerships & Communications Manager

Want to help us help others Were hiring!

GoFundMe is a community-powered fundraising platform with a mission of helping people help each live in 20 countries Australia is one of the largest and most generous regions represented on fact 1 in 3 Australians have used GoFundMe to help one Australian team is looking for a competent and self-driven Communications & Engagement Manager to lead communications and customer engagement from individuals in need to charities and community organisations and support with local communications initiatives.

The Australian team is seeking a self-driven Engagement Partnerships and Communications Manager to lead customer engagement across individuals in need charities and community organisations while supporting local communications initiatives. You will build meaningful partnerships manage high-profile collaborations and identify new opportunities to engage campaign organizers donors and sharers.

Based in Sydney you will work as part of a global team dedicated to increasing generosity and improving access to help. The role offers a high degree of autonomy enabling you to make independent decisions and deliver results through strategic solution-oriented collaboration.

The Job:

Partnerships & Growth

• Source and deliver end-to-end partnerships with creators agencies sports clubs charities and community organisations.
• Develop high-profile collaborations that increase donations and visibility.
• Identify and onboard new customers from other platforms and create impactful fundraising challenges.

Communications & Media

• Work with local and global communication leads to design and implement earned and owned media strategies in Australia.
• Amplify fundraiser stories trends and movements across media channels.
• Track industry trends and introduce new product offerings to the local market in innovative ways.

Customer Engagement & Success

• Design scalable customer success and coaching strategies to drive engagement and fundraiser quality.
• Lead outreach to re-engage past customers and support timely seasonal and event-driven campaigns.

Product & Go-to-Market

• Serve as the main point of contact between Australian and global product teams.
• Recommend localisation strategies and provide internal feedback to inform continuous product improvements.
• Lead international GTM strategies for new products and oversee regional product launches.
• Create outreach materials presentations and webinars to support Customer Success and GTM teams.

Crisis & Rapid Response

• Respond proactively to crises and viral news by engaging key stakeholders and influencers.
• Encourage fundraiser creation sharing and donations to support urgent relief efforts.
• Manage escalating stories to maximize impact and visibility.

Operational Leadership

• Drive ideation and strategic outreach for new campaigns and collaborations.
  Delegate campaign tasks oversee execution and collaborate cross-functionally to deliver innovative strategies.

You:

• 5 years of experience in partnership engagement and/or communications focused roles requiring autonomy strategic thinking and results-driven execution.

• Have experience building and nurturing strategic partnerships with charities community organisations creators and corporate partners.

• Have experience amplifying campaigns driving engagement and increasing donations through collaborative high-impact initiatives.

• Thrive in fast-paced environments and consistently strive to improve outcomes.

• Are a self-starter who takes extreme ownership of projects partnerships and initiatives.

• Have experience working closely with product teams to understand customer needs and tailor solutions that deliver measurable results.

• Communicate clearly and persuasively for diverse audiences both internal and external.

• Have experience playing a central role in shaping initiatives with tangible impact.

• Ideally have knowledge of Australias fundraising and philanthropy landscape particularly digital technology or proven ability to quickly learn a new industry and deliver outcomes.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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