Guest Experience Agent Communications Centre
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As Sofitels Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests maintaining total customer satisfaction and creating Cousu Main moments.
What youll be doing:
- Be a customer journey expert and facilitator.
- Answer calls within three rings using the specified greeting in line with Sofitel brand standards.
- Respond positively to all calls and assist with guest inquiries directing them to the appropriate department.
- Promote and upsell during all guest interactions following brand guidelines.
- Accurately document guest messages and internal communications.
- Complete general day-to-day duties of the communications team.
Qualifications :
Youll excel in this role if you have:
- Previous experience in Call Centre Reservations or Reception.
- Proficient in the use of all required systems including but not limited to SevenRooms OrderUp Opera Eventbrite LQA Trust You and the PABX.
- Strong communication skills both verbal and written.
- An enthusiastic approach excellent attention to detail and superior customer service skills.
- Available to work on a seven-day rotating roster.
Additional Information :
Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community with:
- Discounts for ambassadors as well as their families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
Let your passion shine visit
Remote Work :
No
Employment Type :
Casual
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
