Director, Technology Enabled Business Process Optimization and Office of the Chief Digital and Information Officer

Location: Westchester Illinois

Reports To: Chief Digital and Information Officer

The Director Global Business Process Optimization and OCDIO is a senior-level position and a member of the DTS Leadership Team. This role is responsible for driving enterprise-wide business process improvement and strategic initiatives enabled by technology. The successful candidate will partner with senior business leaders process owners and DTS colleagues to design implement and optimize end-to-end processes that enhance efficiency productivity enable growth and ensure strong alignment with Ingredions digital strategy. The role also provides strategic and operational support to the CDIO ensuring excellence in execution and effective management of technology and DTS resources (PMO Budgets PPM process etc.). This senior-level role demands a visionary leader with a strong background in delivering digital transformation initiatives business partnerships and technology management.

Core Responsibilities:

Business Process Optimization

• Lead the assessment design and optimization of end-to-end business processes (Quote-to-Cash Procure-to-Pay Record-to-Report Plan-to-Deliver Hire-to-Retire etc.).
• Leverage technology platforms (SAP preferred) to enable process standardization automation and performance improvements.
• Identify opportunities for simplification and digitization ensuring solutions are scalable and sustainable.
• Utilize methodologies such as Lean Six Sigma and Agile to optimize workflows reduce waste and increase value delivery.
• Analyze current processes using data-driven approaches; benchmark best practices and develop actionable plans for continuous improvement.
• Collaborate with cross-functional stakeholders to assess pain points map processes and re-engineer business operations for efficiency and scalability.
• Establish metrics and KPIs to monitor and report on process performance ensuring optimization efforts yield measurable results.

Program & Project Leadership

• Oversee large-scale technology-enabled transformation initiatives from blueprint through execution.
• Establish and enforce project management standards tools guidelines governance and reporting across initiatives in the CDIO portfolio.
• Defines manages and directs the needed end-to-end PMO work effort leveraging best practices and techniques in identifying quantifying and tracking the realization of expected benefits
• Ensure project deliverables are on time on budget and aligned with business objectives.
• Manage vendor and partner relationships to support project delivery and capability build-out.

Strategic Planning Support for CDIO:

• Serve as a strategic advisor and thought partner to the CDIO contributing to the formulation and execution of the organizations digital strategy.
• Drive the development and management of the DTS organizations annual strategic and capital plan roadmaps and transformation initiatives.
• Ensure alignment to the cross-departmental roadmaps create a collective plan to manage dependencies.
• Coordinate executive communications presentations and strategic narratives for the CDIO and the broader DTS leadership team.
• Facilitate effective governance risk management performance tracking and resource allocation processes in support of the CDIOs priorities.

Office of the CDIO

• Serve as a key advisor and strategic partner to the CDIO providing visibility to critical initiatives risks and opportunities.
• Accountable for the consistency of our operating methodology and associated processes.
• Coordinate cross-functional alignment on strategic digital priorities execute the DTS operating model
• Oversee day-to-day operations of the Office of the CDIO ensuring alignment with enterprise goals and compliance with policies and standards.
• Manage special projects executive priorities and cross-functional task forces as directed by the CDIO.
• Coordinate annual budget planning and LE updates.

Digital Transformation Leadership:

• Champion digital transformation efforts ensuring business process optimization aligns with broader digital objectives and initiatives.
• Identify and implement emerging technologies and digital tools that drive automation innovation and improved user experiences.
• Foster a culture of digital literacy agile thinking and customer-centricity across the DTS team.

Stakeholder Management & Change Leadership:

• Engage and influence key stakeholders including segment and functional business leaders and external partners to drive process and technology adoption.
• Aligning with organizational change management (OCM) resources to lead efforts associated with new processes systems and ways of working.
• Assist OCM in the development and delivery of training communications and support materials to ease transitions and maximize ROI on optimization initiatives.

People Leadership:

• Recruit lead and develop a high-performing team of process analysts project managers and business operations professionals.
• Foster a culture of inclusivity collaboration innovation and continuous learning within the team.
• Provide mentorship guidance and performance feedback to develop both staff and leaders.

Qualified candidates will have:

• Bachelors degree in information systems Business Administration or related field; Masters degree or MBA preferred.
• 12 years of progressive IT leadership experience including responsibility for business process optimization and large-scale program/project management.
• Deep knowledge of enterprise business processes (end-to-end) and how they are enabled by technology platforms; SAP experience strongly preferred.
• Proven track record leading process re-engineering ERP transformation and digital enablement initiatives in a global matrixed environment.
• Strong project management skills (PMP Agile or similar certifications preferred).
• Professional certifications such as Lean Six Sigma PMP ITIL or equivalent are highly desirable.
• Exceptional stakeholder management communication and change leadership skills with experience presenting to C-level executives.
• Ability to lead and influence across matrixed teams geographies and business units.
• Experience in a senior leadership role within a complex digital environment.
• Strong strategic thinking business acumen and stakeholder management skills with the ability to translate technology trends and opportunities into actionable business strategies and outcomes.
• Excellent leadership communication and collaboration skills with the ability to influence and build consensus across all levels of the organization.
• Demonstrated track record of successfully managing complex technology portfolios driving innovation and delivering measurable business value.
• Experience working in a global environment with the ability to navigate cultural differences and collaborate effectively with diverse teams across geographies.

• Ability and willingness to travel.

Key Performance Indicators (KPIs):

• Reduction in process cycle times and operational costs
• Achievement of digital transformation milestones and adoption metrics
• Stakeholder satisfaction and engagement scores
• Delivery of strategic initiatives on time and within budget
• Employee engagement retention and talent development within the Office of the CDIO

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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race color religion age gender gender identity gender expression national origin ancestry handicap or disabilitymental or physicalmarital status sexual orientation veteran status disability resulting from military service or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process we will work with the applicant to meet the job applicants accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical dental and vision coverage as well as a 401(k) plan with an competitive company match.