Concierge Supervisor
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Job Location:
Monthly Salary:
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Our Concierge team is responsible for providing exceptional customer service and coordinating the smooth guest arrival and departure experience as well as providing friendly and knowledgeable service to all hotel visitors.
Reporting to the Assistant Front Office Manager and Duty Managers with regular access to the Front Office Manager the Concierge Supervisor will lead a team of passionate porters to ensure all guests are provided with a personalised and memorable experience.
What the role is all about:
- Overseeing the daily operations of the Concierge Department
- Leading and developing a passionate guest focused team
- Providing exceptional customer service in all guest interactions
- Providing recommendations and directions to hotel Guests and visitors
- Driving and parking cars as required
Qualifications :
Were looking for someone to bring their personality passion and energy to our hotel. The ideal candidate will also possess the following:
- An obsession with providing excellent guest service
- An in-depth and current knowledge of Brisbane CBD and surrounding areas
- Experienced in training & supervising a passionate team
- Exceptional communication skills
- Attention to detail
- High standard of personal presentation
- Experience in a similar position would be an advantage
- The flexibility to work various shifts on a rotating roster including mornings evenings weekends and public holidays
- You must meet the legal requirements to work in Australia
- Hold a valid QLD drivers license.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Benefits Your Way:
- Access to Accor team benefits including global discounts on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australias largest hospitality employer Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.
Additionally our Hotel team are a great mix of fun friendly and industry experts making this a great team to be part of.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
