Senior Technical Product Manager

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

Kraken Customer

What we do:build the most AI-driven innovative forward-thinking platform for energy management. From optimizing resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.

Were revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.

By prioritising customer satisfaction and cost competitiveness we believe Kraken is not just the best solution for businesses but also a powerful tool in addressing the climate crisis.

The Technical Product Manager (TPM) bridges the gap between product strategy and technical delivery. This role focuses on translating local and market-specific needs into actionable technical requirements while being responsible for managing delivery timelines and ensuring high-quality execution in collaboration with engineering and cross-functional delivery and product teams.

The TPM will work very closely with Country Tech teams and Tech Leads acting as a connector between local execution and global will partner closely with global Product Managers to bring countries onto global products ensuring that local requirements are effectively represented in global roadmaps and that solutions are consistent scalable and aligned with global product strategy.

The TPM will collaborate with Client Delivery teams to ensure that Kraken localisation is consistent while commitments to clients are met both in terms of timing and technical quality. This includes coordinating cross-functionally to unblock delivery align priorities and maintain transparency around feature and date commitments. The Technical Product Managers primary focus lies in aligning technical priorities coordinating horizontally across teams and ensuring that global and local delivery needs meet seamlessly.

This role sits within The Markets Delivery team and is responsible for enabling Kraken to operate seamlessly within each of the countries and territories we have clients. We build and maintain the features integrations and data pipelines that allow our Kraken to adapt to local market and regulatory requirements - from onboarding journeys for clients switching providers to ingesting metering pricing and market data unique to each region.

Our work underpins the operation of Kraken Customer across the world. While often behind the scenes the Markets domain is essential to ensuring that our clients can launch scale and run efficiently and accurately in their respective territories.

What youll do:

Programme Management of Country Markets Teams

Lead roadmap planning and delivery for Country Markets with Tech Leads Client Delivery and global Product Managers.
Ensure priorities dependencies and timelines are aligned across teams and domains.
Anticipate risks manage blockers and ensure market compliance for timely launches.
Maintain visibility on progress and share updates widely.

Cross-Product Initiatives & Global Alignment

Drive cross-product work to move countries onto global products aligning local delivery with global strategy.
Act as the main coordination point between Country Tech Teams global Product Managers and Client Delivery.
Identify and coordinate dependencies to avoid delays.
Uphold Krakens quality performance and security standards.

Market Discovery & Opportunity Identification

Monitor evolving market needs regulations and opportunities for new local or global products.
Partner with global Product Managers to design scalable compliant solutions that meet market and client needs.

Market Specific Product Ownership/Design (Part-Time)

Manage a small product or feature set define requirements and oversee delivery.
Work with engineering and delivery teams to iterate and enhance performance.
Identify bottlenecks and champion process improvements.

What youll have:

Strong awareness of business and client goals ensuring your teams work delivers meaningful outcomes and drives user value.
Ability to make tough prioritisation calls and communicate them clearly to clients senior management and delivery teams.
Proven ability to communicate proactively and transparently on progress risks and dependencies.
Curiosity and a pragmatic approach to solving complex cross-domain problems.
Confidence discussing engineering concepts and mediating technical discussions even without a formal engineering background.
Proven track record of delivering priorities on time managing stakeholders effectively and maintaining a realistic view of scope and vision.
Understanding of utility markets ideally with exposure to EDI transactions in support of Supplier Choice.

Why youll love it here:

Great medical dental and vision insurance options including FSAs.
Paid time off we know working hard means also being able to recharge as needed we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule You do you we genuinely believe in work/life balance.
Equity Options: every Octopus employee owns part of the business. Were a team working together towards huge goals. Every person is crucial to our success you should be rewarded as such.
Modern office or co-working spaces depending on location.
We hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $120000-$160000 (with some flexibility) depending on relevant experience role alignment and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed not all candidates will be placed at the top of the rangethis will be determined by the overall fit for the position. If you have questions about this just ask! Our recruiters are happy to provide more context.

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Help us use technology to make a big green dent in the universe!Krakenpowers some of the most innovative global developments in energy.Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling u...