Senior Product Manager Messaging
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Zendesk is seeking a Senior Product Manager to work on our messaging this role you will work with a talented and driven team of engineers designers marketers sales & success experts customer advocates and business managers all collectively focused on delivering an awesome product experience to all of our customers.
What Youll Do:
Lead initiatives that increase messaging product adoption among current chat customers ensuring a smooth and positive transition experience.
Define and manage the product roadmap and rollout plan for messaging initiatives.
Partner with cross-functional teams to prioritize and execute on goals with transparency and clear communication.
Develop a deep understanding of customer needs and champion exceptional experiences through research experimentation user testing and data insights.
Collaborate with designers to identify product challenges and uncover unmet customer needs.
Work closely with engineering teams to plan sprints clarify user stories and provide the context needed for successful delivery.
What Youll Bring:
5 years of product management experience in high-growth or complex product environments.
Strong problem-solving ability and experience building customer-facing products.
Working knowledge of UI/UX design principles and how they inform great product experiences.
Experience with analytics products is a plus.
Excellent written and verbal communication skills with confidence presenting and discussing ideas with stakeholders.
Familiarity with SQL or BigQuery and comfort analyzing product usage data independently.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
