Technical Support Engineer Service Management

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Please find the detailed job description attached for your reference.

Job Title: Technical Support Engineer Service Management
Location: Hyderabad (HYD2 Shift 1 PM to 10 PM IST)

About the Role

A successful candidate will be committed to providing amazing customer support experiences using skills that include building trust showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web chat email case updates as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such creative problem solving a collaborative nature and flexibility will be key to your success.

Lastly support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customer.

Skills:-

Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concept.
Familiarity with tools & practices of the trade such as incident management knowledgebase defect & escalation management.
Previous experience working with the ServiceNow platform (Service/Project Management SLA Management Service Catalog Customer Service Management Workflows & Approvals)
Experience troubleshooting web application
Experience in troubleshooting Java Script Code.
Excellent communication skills (verbal and written)
Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
2 years providing customer facing technical support (Web based products or e-commerce preferred)
2 years of ServiceNow Development/Admin Experience is mandate

Job Description: Please find the detailed job description attached for your reference. Job Title: Technical Support Engineer Service Management Location: Hyderabad (HYD2 Shift 1 PM to 10 PM IST) About the Role A successful candidate will be committed to providing amazing customer support ex...

Job Description: Please find the detailed job description attached for your reference.

Job Title: Technical Support Engineer Service Management
Location: Hyderabad (HYD2 Shift 1 PM to 10 PM IST)

About the Role

Skills:-

Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concept.
Familiarity with tools & practices of the trade such as incident management knowledgebase defect & escalation management.
Previous experience working with the ServiceNow platform (Service/Project Management SLA Management Service Catalog Customer Service Management Workflows & Approvals)
Experience troubleshooting web application
Experience in troubleshooting Java Script Code.
Excellent communication skills (verbal and written)
Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
2 years providing customer facing technical support (Web based products or e-commerce preferred)
2 years of ServiceNow Development/Admin Experience is mandate