Head HR Operations & Business Partnering

HEAD HR OPERATIONS & BUSINESS PARTNERING

Location: Mumbai – HO
Team Size: 4 Senior Zonal HR Heads HR BPs from Corporate
Reporting To: CHRO

ABOUT THE CLIENT

Our client is part of a multi-product and multi-channel corporation with a remarkable legacy of leadership in direct sales. As Asia’s largest direct sales organization their force of 7000 direct personnel reaches over 1.5 million homes supported by a vast network spanning 131 cities and 398 towns across India. Additionally they operate through a 10000-strong dealer sales network and an industrial sales arm of 58 distributors making them one of India’s most diversified and dynamic sales organizations.

THE OPPORTUNITY

The Head HR Operations & Business Partnering will be responsible for providing strategic HR leadership and operational excellence across the organization. This individual will serve as a trusted advisor to business leaders driving people strategies that enable business growth and transformation.

The incumbent will lead HR operations across four regions managing a diverse and large-scale workforce — primarily off-roll staff — and play a key role in evolving HR systems enhancing productivity and reinforcing a culture of performance and engagement.

This position demands a strategic thinker adept at business partnering process transformation and leading teams in a fast-paced sales- and service-driven environment.

KEY RESPONSIBILITIES

Strategic Leadership & HR Operations

• Provide strategic direction to the HR Operations and Business Partnering function across all regions.

• Lead and manage the end-to-end employee lifecycle for a large distributed workforce ensuring operational efficiency and compliance.

• Oversee and revamp systems related to Recruitment Time Office KPI Tracking Payroll and Exit Management.

• Develop innovative manning models working with business teams RPOs NGOs and digital sourcing platforms to attract gig and flexible workforce talent.

Human Resources Expertise

• Continuously improve HR processes across the employee lifecycle with a focus on GIG workforce management.

• Ensure HR data accuracy process compliance and adherence to organizational standards.

• Strategize and refresh HR Operations specifications to improve process effectiveness and employee satisfaction.

• Review and align the competency framework with evolving organizational values and goals.

Business Performance & Analytics

• Track key HR metrics — including engagement time-to-productivity and retention rates — to identify improvement areas.

• Partner with business leaders to enhance sales performance drive productivity and ensure corrective measures for underperformance.

Stakeholder Engagement & Collaboration

• Foster strong relationships with business and HR stakeholders promoting transparency and shared ownership of people outcomes.

• Support HR transformation projects including Recruitment Benefits and HRIS implementation.

• Manage the annual remuneration cycle ensuring accurate benchmarking bonus administration and effective communication.

• Deliver professional high-impact support to all internal stakeholders with a strong service orientation.

KNOWLEDGE SKILLS & ATTRIBUTES

• Strong business partnership skills with the ability to translate business priorities into human capital strategies.

• Deep experience managing large distributed and off-roll workforce models.

• Data-driven mindset — adept at using analytics to guide decision-making and measure HR effectiveness.

• Proven expertise in driving workforce planning change management leadership development and employee engagement initiatives.

• Excellent communication influencing and stakeholder management skills.

• Collaborative future-focused leader with a passion for innovation scalability and operational excellence.

PREFERRED QUALIFICATIONS

• MBA (Full-time) from a Premier Institute.

• 20 years of progressive HR experience with a strong track record in HR business partnering and operations leadership.

• Experience working with distributed workforce and within sectors such as BFSI Consumer Tech Retail or Pharma.

• Demonstrated success in linking HR strategies to business goals within growing and dynamic organizations.