Guest Liaison and Front of House Representative
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Job Location:
Paarl - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our client in Simondium is looking for Guest Liaison and Front of House Representative.
To manage guest accommodation and communication from the first point of contact to post-stay. Support hospitality operations by overseeing stock and consumables ensuring both guests and staff have what they need.
To manage guest accommodation and communication from the first point of contact to post-stay. Support hospitality operations by overseeing stock and consumables ensuring both guests and staff have what they need.
Responsibilities:
Guest Communication & Booking Management
Handle all guest enquiries related to accommodation and general stays.
Maintain timely and professional correspondence with guests (phone email).
Manage Room Raccoon bookings system with accuracy and attention to updates.
Oversee booking allocations for weddings based on BEOs.
Liaise with departments (restaurant housekeeping chef) to coordinate guest needs.
Support check-ins and check-outs ensuring payments are finalized.
Perform post-stay follow-ups and guest communication.
Accommodation Admin & Coordination
Generate and submit invoices to the finance team for accommodation-related charges.
Ensure guest profiles preferences and requests are logged and respected.
Assist the Housekeeping team to ensure rooms meet Vrede en Lust standards.
Support the Wedding Coordinator with guest accommodation logistics (not event execution).
Record stock usage for guest-specific items and escalate issues if needed.
Stock & Consumable Management
Maintain stock levels for all guest amenities (coffee tea toiletries wine water etc.).
Oversee stock of staff consumables such as stationery paper cleaning supplies.
Place orders in advance to avoid shortages and ensure seamless operations.
Liaise with suppliers for pricing lead times and deliveries.
Conduct regular inventory checks and update records accordingly.
Report urgent or low stock issues to the Hospitality Manager promptly.
Team Conduct & Collaboration
Work respectfully with all team members especially FOH and housekeeping.
Maintain professional communication even under pressure or tight timelines.
Key Achievements:
Smooth accommodation process with accurate timely communication.
Well-stocked guest areas and uninterrupted team workflow due to proactive stock management.
Consistent guest satisfaction reflected in feedback and service delivery.
Requirements:
Strong communication administrative and interpersonal skills.
Highly organized and proactive with systems and stock processes.
Fluent in English & Afrikaans.
Able to work weekends holidays and irregular hours.
Professional demeanor and service mindset.
Systematic approach to task completion and workflow
Reliable transport to and from work
Guest Communication & Booking Management
Handle all guest enquiries related to accommodation and general stays.
Maintain timely and professional correspondence with guests (phone email).
Manage Room Raccoon bookings system with accuracy and attention to updates.
Oversee booking allocations for weddings based on BEOs.
Liaise with departments (restaurant housekeeping chef) to coordinate guest needs.
Support check-ins and check-outs ensuring payments are finalized.
Perform post-stay follow-ups and guest communication.
Accommodation Admin & Coordination
Generate and submit invoices to the finance team for accommodation-related charges.
Ensure guest profiles preferences and requests are logged and respected.
Assist the Housekeeping team to ensure rooms meet Vrede en Lust standards.
Support the Wedding Coordinator with guest accommodation logistics (not event execution).
Record stock usage for guest-specific items and escalate issues if needed.
Stock & Consumable Management
Maintain stock levels for all guest amenities (coffee tea toiletries wine water etc.).
Oversee stock of staff consumables such as stationery paper cleaning supplies.
Place orders in advance to avoid shortages and ensure seamless operations.
Liaise with suppliers for pricing lead times and deliveries.
Conduct regular inventory checks and update records accordingly.
Report urgent or low stock issues to the Hospitality Manager promptly.
Team Conduct & Collaboration
Work respectfully with all team members especially FOH and housekeeping.
Maintain professional communication even under pressure or tight timelines.
Key Achievements:
Smooth accommodation process with accurate timely communication.
Well-stocked guest areas and uninterrupted team workflow due to proactive stock management.
Consistent guest satisfaction reflected in feedback and service delivery.
Requirements:
Strong communication administrative and interpersonal skills.
Highly organized and proactive with systems and stock processes.
Fluent in English & Afrikaans.
Able to work weekends holidays and irregular hours.
Professional demeanor and service mindset.
Systematic approach to task completion and workflow
Reliable transport to and from work
Required Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Vine Recruitment is the most trusted recruitment agency for permanent job placements in the Cape Town and the Boland. The team is based in Paarl, Western Cape.
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