We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Our product: The Conversational Commerce Platform for Shopify

Weve built the #1 helpdesk for Shopify powering over 16000 merchants worldwide.

Now were building the future of ecommerce: an AI agent that helps brands sell support and engage customers through conversations.

Over 2500 merchants already use our AI agent to automate support improve service quality and scale faster.

Next were expanding the AI agent to help shoppers find what they want turning every chat into a shopping experience.

This is the foundation of Conversational Commerce where every customer interaction becomes personal seamless and revenue-driving.

Historically most of our customers were SMBs and mid-market merchants. But thats changing fast: were now winning much larger merchants including recent deals up to $400K per year.

See how brands like Timbuk2 Steve Madden and MrBeast use Gorgias to power their growth here.

Try our AI agent on Sol de Janeiro and our Helpdesk back end here.

Company stats

• TAM: $5B

  • Helpdesk: $140M

  • Support agent: $860M

  • Shopping assistant: $4B

• ARR: $80M (25% YoY)

• Funding: $101.5M total

  • Latest round was Mar 2024: $29M Series C-2 (SaaStr Alven Amplify Horsley Bridge Shopify Sapphire CRV Transpose)

• Team: 380 people

Why were hiring a VP Marketing

Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry.

Weve built an exceptional product. Now we want to tell its story with the same excellence.

Youll deeply understand the product how it works how to set it up and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations and how they can make it happen with Gorgias.

Our customers and team span the globe so youll need to be collaborative curious and empathetic. If youre ready to lead this transformation this is your chance to own a defining success and make a career-defining impact.

Your mission

Own the narrative and positioning of Gorgias Conversational Commerce platform.

Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category crafting the story and driving adoption across all segments.

• Product marketing

  • Define clear differentiated positioning and messaging across the Gorgias product portfolio.

  • Educate merchants on why they should invest on Conversational Commerce now and how to do it

  • Partner with Product and Sales to launch new products and capabilities.

  • Build our content engine to power enablement storytelling and thought leadership.

• GTM acceleration

  • Distribute our product narrative through the 100 events we organize each year including our customer conference in LA.

  • Partner with Demand Gen and Sales to develop targeted plays for each segment.

  • Drive adoption and expansion in mid-market and enterprise.

  • Define metrics and frameworks to track awareness consideration and adoption across the funnel.

Your team

The role reports to Co-founder & CEO Romain Lapeyre.

Our Marketing Team: 16 people 4 direct reports

• Maxime Sutra (Director Demand Generation)

• Matilda Lee (Manager Product Marketing)

• Guillaume Aubert (Sr. Manager Marketing Ops)

• Diana Buccella (Manager Content)

Our Executive Team:

• Co-founder & CEO Romain Lapeyre

• Chief Revenue Officer Dan Code-McNeil

• Chief Financial Officer Kunal Agarwal

• SVP Engineering PA Masse

• EVP Customer Experience Kimberley Helm

• VP Product Thomas Trinelle

• VP People Adeline Bodemer

• VP Marketing hiring!

Why you should or shouldnt join

• Youre passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online instead of just always browsing.

• You care deeply about product: in another life you could have been a Product Manager.

• Youre both strategic and hands-on. Thats core to how we operate.

• Youre an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession.

• Youre based in NYC or open to frequent in-person travel there. We value collaboration and meet in-office Wednesdays and Thursdays.

Context: Marketing at Gorgias

Gorgias marketing has historically been demand-gen led fueling strong SMB growth.

As we evolve toward Conversational Commerce our biggest opportunity is to educate merchants on how AI can transform the way their customers shop from transactional to conversational experiences.

Were now looking for a product marketing leader who can turn this vision into clear positioning compelling narratives and effective enablement for our fast-growing mid-market and enterprise segments.

Weve learned a lot from past marketing leadership experiences each contributed to our growth. But today we have a sharper understanding of what long-term success requires. Thats why were being deliberate: were seeking a leader with deep product marketing expertise capable of bridging vision and execution even if that means having less focus on demand gen or brand.

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Exec